Discogs is committed to ensuring a safe and trusted marketplace for you to discover, buy, and sell music. If you believe that you are a victim of a scam, we are here to help.
Report it immediately
Report suspected scams or suspicious activity to Discogs Support as soon as possible through this form. Our team will investigate the issue and take action, such as canceling an order or banning a fraudulent seller.
Contact your payment provider
Your payment provider is the service you used for the order. Your provider is in the best position to offer financial coverage or reimbursement. Contact them immediately to explain the situation and request a refund.
If you paid with PayPal, contact PayPal support. Eligible purchases can be reimbursed if you don’t receive the item that you ordered.
If you paid using a debit or credit card, contact your bank or credit card company to see what sort of protection or financial guarantees they can offer you.
Discogs remains devoted to maintaining a safe marketplace for both buyers and sellers. Learn more about our commitment to marketplace trust.
As a reminder, always pay through Discogs’ accepted payment methods, which are facilitated by PayPal. You can use PayPal, credit card, debit card, and in selected countries, local payment options such as Mercado Pago, Sofort, and iDEAL. This will offer you protection in case of fraud or a dispute. For more information about PayPal’s protection program, visit PayPal’s support page. Regardless of the situation, please remember that payments outside of Discogs are not allowed, as outlined in our Buyer Policy.