Discogs Payments Policy
Effective Date: January 30, 2018
This policy outlines payment options between sellers and buyers on the Discogs Marketplace and related personal data sharing. Discogs offers multiple payment options but has the right to remove options at any time that pose a threat to the security of our users. As a buyer, if you are not comfortable with the payment options provided for a certain item, then don’t buy the item from that seller!
This policy sets out your rights and responsibilities with respect to payments made for items listed in the Discogs Marketplace. This policy is a legally binding contract between you and Discogs. You agree to the terms set forth in this policy when you purchase or sell items through the Marketplace. This policy is also a part of our Terms of Service. By using any of our Services, you’re agreeing to the Terms of Service.
Sellers may choose from a variety of payment options for the items they list in the Marketplace, including:
Payment option availability may vary from country to country.
Third Party Payment Processors
Some payment options may require you to register with, and agree to the terms of, third party service providers who act as payment processors on our behalf. Examples include PayPal and Adyen. If you select Discogs as your payment processor then Adyen will be providing the service on our behalf whereas, in the U.S., you will be contracting for this service directly with Zink Media, LLC (Discogs) (State of Oregon Domestic Business Corporation with registration number 724027-88), and in the EU, you will be contracting for this service directly with Discogs B.V. (Netherlands Chamber of Commerce registration number 63544962).
Participation in the Discogs Payments program is available only in certain markets. To sign up, users must go to https://www.discogs.com/settings/seller/. Under Payment Methods, eligible users will have an option to click Setup Payments.
Requirements vary based on whether or not the Seller is an individual or company. All Sellers are required to upload a photo ID and social security number as part of the signup process.
Once setup is concluded and Payment Methods changes are saved, Buyers will begin to see the option to pay with Discogs Payments and any other payment method chosen by the Seller.
Processing Fees for Sellers
Sellers are charged a fee on the gross amount of the transaction. This includes cost of goods, shipping and any applicable taxes. This fee is in addition to the Discogs seller fee.
- Payment Processing Fee: 2.5% + $.25
When a Buyer checks out using Discogs Payments, the transaction is split so that funds are disbursed to Discogs and the Seller where the Seller receives the amount of the transaction less the Discogs Platform and Payment Processing fees.
Sellers are disbursed their balance each Tuesday to the bank account specified when setting up a Discogs Payments account. At this time, the bank account cannot be changed after setup is complete.
Eligible Payment Methods
Discogs Payments currently supports the following credit and debit cards:
- American Express
Disputes and Refunds
For information on dispute resolution, please see Payment Disputes and Resolution below.
Sellers using Discogs Payments will be able to send refunds directly from the page detailing each individual order. Buyers and Sellers will be able to see that a refund has occurred, and the amount of the refund, on the relevant order's detail page. Sellers will also see refunds for orders paid with Discogs Payments in their pending payouts, and in the histories of each previous payout where refunds occurred.
Refunds will be drawn from Sellers' pending balances when possible. Sellers will have a grace period of one month to fund the refund, should their pending balance be insufficient to do so. After this grace period, Discogs reserves the right to assess the outstanding refund as a charge on the Seller's next periodic bill.
Sellers may only use payment options offered through our sites for the sale of items listed in the marketplaces that we host. Sellers must ship sold items once a payment transaction is complete and update all information related to the order in their account. We reserve the right to terminate a seller’s access to certain payment options and account if the seller abuses this policy.
If you accept payment via our third party payment processor options, the following policies must be applied to all orders:
- Invoice the buyer directly through Discogs (third-party invoice systems, Adyen or PayPal invoice are prohibited);
- Do not accept or solicit payment as a gift, payment as a friend, or payment directly via PayPal address;
- Do not accept or solicit additional funds as reimbursement for fees charged by Discogs or third-party payment processors...
- PayPal must be offered to all regions that you ship to. It is not permissible to only allow PayPal payment from some regions, but require other regions to use a different payment method.
Buyers may authorize payment using any available payment options.
Payment options may change based on the addition of new options or removal of options that we do not find to be secure for our users. All changes are made at our discretion. We may impose transaction limits for certain payment options or limits on the number of transactions allowed during any given time period. We are not liable to sellers if we halt a transaction that exceeds our established limits or permit a buyer to withdraw from a transaction.
Payment Disputes and Resolution
Sellers agree to resolve any disputes directly with a buyer. In the event that a dispute is escalated to us, we reserve the right to issue a refund to a buyer if a transaction is found to be in violation of our Seller’s Agreement and Terms of Service.
If you find you are unable to come to mutual agreement on a resolution for the purchase, or if either party is not exhibiting acceptable behavior as required, please take the following steps:
- Immediately stop communication on the order page;
- Contact the Discogs Community Success team, through email (firstname.lastname@example.org) or our Contact Form.
Our team will be happy to provide assistance with further communication, guidance for contacting your payment provider to open a refund or resolution claim and advise of any actions relating to potential Discogs policy violations.
In the event the disputed transaction occurs via a Discogs Payments method, Discogs will assist the parties in resolving the disputed transaction. Once Discogs delivers a decision on a disputed transaction, the Seller and Buyer must comply with the resolution. Failure to comply with the decision may result in the suspension of a user’s account.