Communication Best Practices
Buyers feel more confident in their purchase if they receive communication promptly. Contacting the buyer or issuing an invoice within 24 hours of the new order being placed will help get the order off to a good start.
Provide Clear Shipping and Payment Policies
If you wish to ship only to select regions (e.g., only to the U.S. or only Europe, you must set up your Shipping Policies to make this clear. Simply stating that you will not ship to specific regions, but not adjusting your policies, will not be supported by Discogs.
Use the Seller Terms field to state your shipping and billing practices clearly. For example, if you typically ship on a specific day of the week, it’s good to let your buyers know that. Clear shipping costs are strongly encouraged; buyers will feel more confident in placing their order if they know what shipping costs are in advance. Waiting until after an order is placed to inform buyers of any policies or restrictions is not recommended.
Include a Return Policy
Letting your buyers know whether you do accept returns, and what the conditions are for a return (e.g., incorrect item received, item damaged or otherwise not-as-advertised), is vital for making sure your buyers are happy with their transaction from start to finish. Please note that some jurisdictions require sellers to accept returns, pay for return shipping, and/or pay refunds. Check with your local laws and regulations to confirm your responsibilities.
Await Payment Before Shipping
Make sure that full payment has been received before shipping items to your buyers. Should payment not be received within four days, try to contact the buyer to see what is causing the delay.
Update Order Statuses Promptly and Accurately
It’s important to acknowledge the buyer’s payment as soon as it has been received, and also to confirm when the item has been shipped. If an order has to be cancelled for any reason, it’s also good to update the status promptly as well. This provides peace of mind to the buyer and helps ensure that your Discogs seller fee invoice accurately reflects the final status of your orders each month.
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