Account & Settings FAQ

Properly setting up your account will ensure that you get the most out of your Discogs experience. As there are a few steps required for both buyer and seller when getting started, we have assembled our list of most frequently asked account and settings questions.

Don’t see your question here? Contact our support team to let us know what’s missing!

 

The Basics:

How do I log in to my account?

What web browsers are compatible with Discogs?

How do I change my account settings?

How do I change my username?

How do I change/reset my password?

How do I change my shipping address?

How do I change my profile picture?

How can I close my account?

 

Diving Deeper:

How do I use the Discogs Dashboard?

How does the Collection feature work?

How does the Wantlist feature work?

How can I add Collection and Wantlist notes?

How can I format text?

Where can I access sales history?

How do I set up Automatic Shipping Policies?

How do I use the Automatic Non-Paying Buyer Cancellation feature?

What is the Minimum Buyer Rating feature?

How do I block someone from contacting me through Discogs messages?

 

Troubleshooting:

Why am I not getting email notifications from Discogs?

Why isn’t Discogs accepting my PayPal address?

My account was suspended, what should I do?

 

The Basics:

How do I log in to my account?

Click the "Log In" link. It’s located in the upper-right corner of the page. Enter your username and password, then click "Log In". Note that passwords are cAsE sEnSiTiVe.

If you would like to remain logged in, even after you close your browser, be sure to check the box labeled "Remember Me" before you click Log In.

If you have forgotten your password, click the "Forgot Password" link. This form will send you a link that will allow you to reset your password. Please note that your new password must be at least 8 characters long.

Your browser must have cookies enabled in order to log in. If you get an error when logging in please make sure that cookies are enabled.



What web browsers are compatible with Discogs?

Discogs is developed to work on a wide variety of platforms and web browsers.

Supported Browsers:

  • Chrome: Current major version and the preceding version
  • Firefox: Current major version and the preceding version
  • Safari: Current major version and the preceding version
  • Edge: Current major version and the preceding version
  • Opera: Current major version and the preceding version

Supported Mobile Browsers:

  • iOS Mobile Safari: Current major version and the preceding version
  • Android default browser: Current major version and the preceding version

Discogs may continue to work in unsupported browsers. However, we do not actively test changes or accept support requests for bugs that may appear in older browsers. You can see what browser and version you're currently using here.

 

How do I change my account settings?

You can access your settings by selecting Settings from the drop-down menu on the top right of your screen, next to your avatar. You'll have the following options:

  • User - Set your language, timezone, browsing options, profile information, change your email address, or update your password. Your new password must be at least 8 characters long. Your profile photo should be at least 150px wide and less than 1MB.
  • Notifications - Select which events you would like to be notified about (i.e. Wantlist notifications, order updates, messages from other users, etc.), and how Discogs should notify you (Discogs inbox, personal email, or both).
  • Privacy - Decide who can contact you, and what information you would like to share with others. You can also block users from sending you private messages.
  • Collection - Create, update, or delete custom note fields for your Collection. Note: If a field is removed, it will delete all your information in this field on all your releases - this cannot be undone.
  • Applications - Allow applications to access your Discogs profile information.
  • Developers - You can register your application here if you wish to access user data.
  • Buyer - Set your currency and your shipping address. Changes to your shipping address will only appear on new orders, not on existing orders.
  • Seller - Manage your shipping terms, payment information and buyer rating. Changes will only appear on new orders, not on existing orders.

 

How do I change my username?

Changing your username is possible from your profile settings. You can change your username a total of 3 times. To do so, please follow these steps:

Make sure you are logged in to your account. Go to your Settings page.

  1. Scroll down to near the bottom of the page, under the Change Password feature.
  2. Under the Change Username section, type your desired new username in the New Username section. Keep in mind that a username must be at least 3 characters, but no longer than 20. Usernames must not already be in use, or ever have been used. Allowed characters include letters, numbers, underscore (_), hyphen (-), and period (.)
  3. You will also be prompted to enter your password. You must enter your password here before the username change will be successful.
  4. A confirmation email will be sent to you after the change occurs.

 

That’s it! All of your settings and account data will remain the same, and all URLs that contain your username will update to your new name and continue to work normally.

Please note that once you change your username, your older username is no longer available. Not for you, not for anyone else. Make sure you’re okay to say goodbye to your old identity - there’s no going back! 

Closing an account does not mean you are making a username available; it will stay forever documented in the Discogs system. It is also not possible to merge accounts by changing one username to match the username of a second account.

 

How do I change/reset my password?

If you’d like to change your password and still know your current one, this can be done from your User Settings. Please note that your new password must be at least 8 characters long.

If you’ve forgotten your password and you still have access to the email address associated with your Discogs account, you can retrieve your lost password by clicking this link: Forgot Password

If you have lost both the email address and the password for your user account, you will need to create a new user account.

 

How do I change my shipping address? 

At the top-right corner of any page on Discogs, click on the drop-down menu next to your profile picture and select Settings. Click on the Buyer menu tab on the left side of your screen, and fill in your new info in the Shipping Information section. 

After updating your address, remember to scroll down to click "Save" at the bottom of the page.

Please note that updates will only appear on new orders, not on any existing order pages. You will need to communicate any changes to those sellers in the conversation on the order page.

Make sure that your Discogs and PayPal shipping addresses match! Many sellers will send to the PayPal address in case of a discrepancy.

 

How do I change my profile picture? 

The profile avatars on Discogs are either uploaded directly to Discogs or are from Gravatar.com, a globally recognized avatar service. Any images or information you upload to Gravatar.com is public. 

To add an avatar directly on Discogs:

  1. Navigate to your account settings.
  2. Under Profile settings, use the Upload Photo button to upload your own image to your profile.
  3. Use an avatar that is at least 150px wide and less than 1MB.
  4. Click "Save Settings" to save the changes. 

To add, change or remove your avatar on Gravatar, you will need to do the following:

  1. Login to http://www.gravatar.com and add, change or remove the image there.
  2. Change your Discogs email address to match your gravatar.com account. You can do so through your email settings.

 

How can I close my account?

We're sorry to see you go! But we respect the right of every community member to decide if they would like to close their account. 

Please note, you will not be able to close an account if you have incomplete orders (that are not set to Shipped, Cancelled or Merged) as a Seller, or have an unpaid Discogs sales fee invoice. If your account is suspended, you will need to contact us in order to close your account. Once these orders and invoices are completed, you will be free to close the account.  

By closing your account you will lose all of your private account data and preferences. Public information, like comments in the forum, reviews or database submissions, will remain visible on the site. This operation is not recoverable, so please use with caution!

If you would like to close your Discogs account, please use this form.

 

Diving Deeper:

How do I use the Discogs Dashboard? 

The Dashboard is a customizable homepage that links to areas of the site that relate to your Collection data and user profile.

rtE1eRDlETCFVMCTcSDU66DT4vqCjMMghQ.gif 

From the Discogs dashboard, you can view your recent Orders, Purchases, Submissions, and Friends' Activity. There is also a section titled My Activity. You can control which kinds of events are posted to your activity feed by editing your Privacy Settings. Also included on the main Dashboard are New Releases, Recommendations, and Group Activity widgets.

You can remove widgets by clicking the “X” in the upper-right corner of the box. Add new widgets by clicking [+Add a Module].

 

 

How does the Collection feature work? 

Using Discogs to list the releases you have in your Collection is one of the main features of Discogs. 

To add a release to your collection, you’ll first need to find a release you own in the Discogs Database by using the search box. You can also browse an artist or label page to find the release you are looking for. 

Open the release page (make sure it is the release, and not the Master Release, which has "/master/" in the URL and a list of two or more versions of the release on the page). To verify your item is the exact same as the item on the release page, you can check the catalog number, images and other identifiers. 

On the right-hand side of the page, click the ‘Add To Collection’ button

You’ll see a green box appear telling you that you have added the release to your Collection.


You can edit the condition of the media and the sleeve, add notes specific to this release and add the release to a custom folder by using this green box. You can always return to the release page at a later time to edit the information in the green box. Alternatively, you can update condition and add custom notes directly from your collection page, as seen below.

newcollectiongif.gif

To view your Collection, click the collection tab on your dashboard or use the drop-down menu next to your profile picture at the top-right corner of the page. Then select Collection

  • Use the search box to search in your collection.
  • Use the filter options easily narrow down releases by decade, format, genre, style, or your custom folders.
  • Wondering what music to play next? Click the die symbol dieicon.png to see a randomly selected item in your collection.
  • Want to adjust your collection settings? Click the gear symbol gearicon.png to manage custom fields and fields or export a CSV spreadsheet of your collection.
  • You can sort your collection by clicking on the headers (Artist, Title, Label, Catalog Number, Format, Year, Rating or Date Added). 

Regardless of which option you choose, you will see the estimated value of your collection, based on the last 10 sales on Discogs, using the Marketplace Sales History. Items for which no sales history is available are not included in the estimated value. Please keep in mind that the estimated value of your collection is only an approximate calculation. The exact value depends on many variables.

To remove a release from your Collection, just go to the release page and click "remove" in the green box. Alternatively, you can go to your Collection page and tick the box on the left-hand side of the release you want to remove, then go to the bottom of the page and click the "Delete" button.

That’s all there is to it! You're on your way to cataloging all the music you own!

 

How does the Wantlist feature work?

The Wantlist feature allows you to keep track of the releases you don't have yet, but would like to own. 

Adding releases to your Wantlist is similar to adding items to your collection. First you need to find your desired release by using the search box. You can also browse an artist or label page to find the release you are looking for. 

Next, open the release page. On the right-hand side, click the ‘Add To Wantlist’ button:

You’ll see a red box appear telling you that the release is now in your Wantlist:

 

To see your Wantlist, click on the drop-down menu next to your profile picture at the top-right corner of the screen and select 'Wantlist'. 

To be notified of when an item in your Wantlist comes up for sale, tick one or both of the boxes on your settings / notification preferences page for "when an item in my wantlist is for sale". 

You can also see items in your Wantlist that are currently being sold on Discogs, by clicking "Buy Music", then "Items I Want". When you do this, you'll get a list of everything on your list that is available. 

To remove an item from your Wantlist, click the 'remove' link in the red box on the release page, or go to your Wantlist and tick the item you want to remove, then click the 'Remove Items' button at the bottom of the page.

 

How can I add Collection and Wantlist notes?

The Collection and Wantlist Notes let you add personal notes and other information to releases in your Collection or Wantlist.

There are four pages that this function appears on:

If you go to a release page you have in your collection, you'll see a green "In Your Collection" box on the right-hand side:

In this box, there are three fields by default (you can customize these, see below): Media Condition, Sleeve Condition and Notes. When you hover over any of the 'edit' text alongside these field headings, you'll see a pencil icon appear. Click, and the field will open up so you can edit it.

The default Media and Sleeve Condition fields are configured as a dropdown menu, using the same grading as for the Marketplace. To cancel an entry, just click on the blank line at the top of the list.

The 'Notes' field opens up to a text entry box, where you can type your notes. Clicking 'save' will save your entry.

The Collection Notes are private by default, no one else can see them unless you set them 'Public' on the setting page (see below). Your public notes are viewable by other users browsing your collection.

Using Wantlist Notes

The 'In Your Wantlist' box is similar to the ‘In Your Collection’ box, except this only has the one 'Notes' field. You can edit and save it the same way as for the Collection Notes. Unlike Collection Notes, Wantlist Notes fields are not customizable.

Ticking the 'Public' tickbox will make the note you enter viewable to everyone. Unlike the Collection Notes settings, this is selectable individually on each release, so you can choose to make some of your notes public, but keep others private. Your public notes are viewable by other users browsing your wantlist.

Customizing Your Collection Notes

The Collection Notes can be customized at discogs.com/settings/collection. This allows you to fully alter the fields to your requirements.

  • Position - allows you to choose in what order the fields appear.
  • Field Name - lets you give it a description.
  • Public - lets you select what (if any) fields you would like other users to see (please see below for restrictions for publicly viewable notes). This affects every release your notes appear on (unlike the wantlist notes).
  • Type - can be either a dropdown, or free text.
  • Options - will allow you to either define the dropdown menu list, or how many lines appear for the text area entry.
  • Remove - lets you delete a field. Use this carefully, it will delete all your information in this field on all your releases - this cannot be undone!

The [Save Fields] button lets you save any changes you make.

The [Add a Field] button lets you create a new field. Please be aware that if you have a lot of fields, it may stretch the site horizontally on your Collection page.

The Wantlist Notes field is not customizable.

Private notes can be used for anything you like. Public notes can be used for most things, but should not be used for circumventing the marketplace, or advertising of marketplace sales. Also, please avoid abusive use of public notes, following the same guidelines as for the groups and forums.

 

 

How can I format text?

The following forum codes are available to add formatting to your posts. Please try the codes first with the preview function to make sure they are correct.

  Code Result

 

Artist Link (with name)

 

[a=De La Soul] De La Soul
Artist Link (with id) [a4091] De La Soul

 

Bold

 

[b]bold[/b]

 

bold

Guidelines Link

[g1.2.3] RSG §1.2.3
Images [img=...] Will display linked image. Only available in Shipping and Payment terms and on User Profile page.

Italics

[i]italics[/i] italics

Label Link

[l=Warp Records]

Warp Records

Label Link (with id)

[l23528] Warp Records
Master Release Link [m123] Mixrace & Pro-Ton-Isospace -
The Endless Skies / True Jungle

 

Master Release Link (title only)

 

[m=123]

 

The Endless Skies / True Jungle

 

Quote

 

[quote=username]quoted text[/quote]

 

username - quoted text

 

Release Link

 

[r15703]

 

Maurizio - Domina

 

Release Link (title only)

 

[r=15703]

 

Domina

 

Strikethrough

 

[s]strikethrough[/s]

 

strikethrough

 

Topic Link

 

[t=118194]

 

Forum Topic #118194

 

Underline

 

[u]underline[/u]

 

underline

 

URL

 

[url=http://www.discogs.com]Discogs[/url]

 

Discogs

 

User Link

 

[u=teo]

 

teo

 

 

Example:

To embed an image (such as a photo or flag counter) in your user profile or shipping terms, you'll need to know the image's URL. It might look like this:

<a href="http://example.com"><img src="http://example.com/my-flag-counter.png" border="0" /></a>

Use an [img] tag to display the image.

[img=http://example.com/my-flag-counter.png]

 

Where can I access sales history?

Sales History is a feature that provides buyers and sellers with an overview of the last 10 prices of a sold item. Items sold are only included in Sales History after the seller of the item has paid the fees associated with the order. 

To view the sales history:

  1. From the release page, select the "Last Sold: dd-mm-yy", "# for sale" or "Sell this item" link.
  2. Select the "Sales History" link.
  3. Complete the Captcha.
  4. Click the "Show" button.

 

How do I set up Automatic Shipping Policies?

Setting an automatic shipping policy means your buyers will see the cost of shipping to their destination displayed next to the price of your items in the marketplace. When a buyer adds an item to their cart, your shipping policy is used to calculate the cost of adding additional items to the cart, and a recommendation may be made to the buyer to add additional items to save on shipping. If you accept PayPal  as a payment method, buyers will have the option to pay for their order immediately after completing the checkout process. 

To set up automatic shipping policies:

  1. From the Shipping Policies page (accessed from your Seller Settings page), click "Add a shipping policy".
  2. Select one or more destinations for the policy.

Tip: You can set policies for specific countries and then select Entire World as a separate policy that will cover all other destinations. If you specify a specific country, we'll use that instead of your Entire World policy. 

  1. Click "Add a shipping method".
  2. Select the shipping method. Then select weight, quantity, or format depending on how you prefer to set shipping costs.
  • Selecting weight allows you to set prices based on the estimated grams of each item. 

        weight.jpg

  • Selecting quantity allows you to set prices based on the number of items within an order. 
  • Selecting format allows you to set prices based on the type of media:

        format.jpg

  1. (Optional) Set a value for "Order total must be at least/under".

 Examples:

- "Order total must be at least 0.00" will offer the shipping method for all orders.

- "Order total must be under 35.00" will only offer the shipping method for orders valued 0.00 to 34.99, exclusive of shipping costs.

- "Order total must be at least 35.00" will only offer the shipping method for orders valued 35.00 or more, exclusive of shipping costs.

  1. Enter how many days it takes you to ship after receiving an order.
  2. Enter the estimated range of business days it will take for the package to be delivered.
  3. Enter shipping prices based on weight, quantity, or format. Add additional ranges as needed.
  4. Save the policy. 

You can also block a country using automatic shipping policies if you don’t wish to ship to a certain country. This can be done from your Entire World Shipping Policy. Click on the Entire World policy, and deselect any country you don’t wish to ship to. Buyers residing in countries that you do not accept orders from will be unable to add your inventory to their cart. A buyer’s country is determined by the country selected in their buyer settings.

 

How do I use the Automatic Non-Paying Buyer Cancellation feature? 

Sellers can choose to have orders automatically cancelled due to Non-Paying Buyer if payment is not received within 4-14 days after the invoice is sent. Automated negative feedback is left for the buyer with this cancellation status and the item(s) will be relisted.

To use the Automatic Non-Paying Buyer Cancellation feature:

  1. Visit your Seller Settings page.
  2. Scroll down to the bottom of the page where you will find the Automatic “Non-Paying Buyer” Cancellation section.
  3. Click the box to enable the feature.
  4. Select the number of days you would like to allow before the order is automatically cancelled due to non-payment. You can select from a range of 4-14 days.
  5. Click the Save button.

Please note: 

  • If the seller remove an item from an order, the Automatic Non-Paying Buyer-feature will be disabled.
  • If this setting is adjusted, orders that are not yet cancelled must be manually cancelled due to non-payment. 

 

What is the Minimum Buyer Rating feature?

Sellers have the option to automatically refuse orders from buyers who have a feedback rating that is below a given percentage. 

To set a Minimum Buyer Rating:

  1. Visit your Seller Settings page.
  2. Enter a number in the Minimum Buyer Rating text box.
  3. Click "Save". 

Example: If a Minimum Buyer Rating of 80 is entered, any buyer with a feedback rating that is below 80% who attempts to purchase will receive a message stating "You do not meet this seller's minimum buyer rating requirements". 

If you are a buyer and you received this message, you can send the seller a message, but if the seller refuses the order, please respect their decision. We suggest that you look for the item through another seller's marketplace page. You are still free to place orders with other sellers.

Note: Setting a Minimum Buyer Rating does not affect buyers who have no rating on Discogs. A user with no buyer rating ('No Feedback') is most likely new to the site, or has only sold items - not purchased them. New users with no rating are allowed to place orders in order to build their reputation as a buyer.

 

How do I block another user from contacting me through Discogs messages?  

  • From the drop-down menu on the top right of your screen, next to your avatar, select Settings, then Privacy.
  • Scroll down the page and add the username(s) to the Blocked Users field.
  • If the user later changes their username, it will be updated automatically within this list as well.

Please note: Blocking another user in this way will only prevent them from sending private messages. This user will still be able to place orders from your inventory. If you're having trouble with an existing order, please contact Discogs support.

 

 

Troubleshooting:  

Why am I not getting email notifications from Discogs? 

If Discogs Notifications are not being forwarded to your private email address, here are a few things that you can try:

  1. If you recently created a Discogs account or updated your email address, please double check that your email address contains no typos and is properly formatted.
  2. Check your email junk folder. If you see emails from Discogs there, move the emails back into your inbox and make sure you indicate that they are not Spam so future emails do not go to your junk folder.
  3. Subscribe to Discogs Inbox Notifications. Discogs will only send Notifications to your personal email account if you have enabled this feature in your user settings. Check your Notification Settings now.
  4. Add us as a “Safe Sender”. The Safe Sender List, also referred to as a White List, is a list of all email addresses that you would like to receive email from without impediment. Each client has a different method of achieving this. Contact your email service provider if you’re unsure how to do this.

These are the email addresses you can add to your Safe Sender list:  

hello@discogs.com

noreply@discogs.com  

 

Why isn’t Discogs accepting my PayPal address? 

If you’re unable to add your PayPal address in your Seller Settings, it’s likely that you do not have a Verified PayPal account. Discogs requires sellers to have a Verified Paypal account in order to set up a marketplace and begin selling. 

Per PayPal's description, a Verified account indicates that the "seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process." 

To become a Verified PayPal account holder, please visit the PayPal Verification FAQ for more information.

 

My account was suspended, what should I do? 

Your account could be suspended for several reasons. Check your Discogs Inbox to see if you have a message from us regarding your suspension. It could be related to one of the following:

  • The most common reason for an account suspension is an overdue Seller’s fee invoice on your account. To view and pay overdue invoices, select Billing from the Marketplace drop down menu at the top of your screen. It typically takes 15-20 minutes for your account to be reactivated after overdue invoices are paid. See your Billing page.
  • Another reason for an account suspension is failure to respond to buyers who have placed orders with you. An account may be suspended when you haven't responded to questions from buyers on the order page within 4 days. Please check your mailbox for system notifications about this and let us know when you have used the order page to respond.
  • If your account is suspended and neither of the above scenarios apply, please send us a Support Request so we can help you further.

 

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