New buyer to Discogs? Welcome! Long-time buyer but have a question or two? We’ve got you covered as well. We’ve gathered our most frequently asked questions related to buying on Discogs to help you have a more seamless buying experience on Discogs.
Don’t see your question below? Contact our support team to let us know what’s missing!
Cancellations & Refunds
Communication & Community Interaction
What do I need to set up my buying account?
To purchase music via the Discogs Marketplace, you’ll need to set up your account with the proper buyer information. Within your Buyer Settings, you can add your default currency, shipping info and contact info. Once that’s set up, you’re good to get started!
We have a separate help document to cover this topic! Please view our page How To Buy Music On Discogs.
The Wantlist feature allows you to keep track of the releases you don't have yet but would like to own.
Adding releases to your Wantlist is similar to adding items to your collection. First, you need to find your desired release by using the search box. You can also browse an artist or label page to find the release you are looking for.
Next, open the release page. On the right-hand side, click the ‘Add To Wantlist’ button:
You’ll see a red box appear telling you that the release is now in your Wantlist:
To see your Wantlist, click on the drop-down menu next to your profile picture at the top-right corner of the screen and select 'Wantlist'.
To be notified of when an item in your Wantlist comes up for sale, tick one or both of the boxes on your settings/notification preferences page for "when an item in my wantlist is for sale".
You can also see items in your Wantlist that are currently being sold on Discogs, by clicking "Buy Music", then "Items I Want". When you do this, you'll get a list of everything on your list that is available.
To remove an item from your Wantlist, click the 'remove' link in the red box on the release page, or go to your Wantlist and tick the item you want to remove, then click the 'Remove Items' button at the bottom of the page.
When an item listed in the Marketplace has a 'Make Offer' button, it means the seller is willing to consider offers on that item. To make an offer:
- From the listing page, click on the "Make Offer" button from the "Make Offer/Details" page.
- Enter the offer amount.
- Select the "Submit Offer" button.
Once the offer has been made:
- The seller has 5 days to accept or decline the offer.
- If the offer is accepted, it will be converted to an order at the accepted offer price and both buyer and seller receive order/purchase confirmation as with a normal order.
- If the offer is declined, or not responded to, the person who made the offer will be sent an automated message informing them the offer was declined.
When making an offer, please remember the following:
- A single buyer can only make 1 offer per item.
- An offer is on the item price only - the seller’s shipping cost will remain the same.
- A buyer that was previously declined can make a new offer on the same item only if a seller re-lists an item for sale (the item then needs to have a new listing ID).
- There can be multiple offers by different buyers on a single item at any given time.
- While an offer is pending (not accepted) on an item that item may still be purchased by any buyer in the Marketplace.
- Any questions regarding the item should be asked before making an offer.
- Once an offer is made, it is not possible to retract it.
If you received this message when attempting to make a purchase, the seller has set a minimum buyer rating that is higher than your current feedback rating. You can send the seller a message, but if the seller refuses the order, please respect their decision. We suggest that you look for the item through another seller's marketplace page. You are still free to place orders with other sellers.
Cancellations & Refunds
As per our Sales & Transactions Policy, once you have created an order, you are expected to follow through with payment within 4 days. Purchasing an item is not meant to express casual interest. If you do wish to cancel the order after creating it, you will need to ask the seller to cancel the order for you, by using the message option on the order page.
I placed an order, then decided I didn’t want it. Now I have a negative feedback mark for Non Paying Buyer! What can I do about this?
Buyers are required to provide payment promptly once the seller sends an invoice for the order as explained in our Sales & Transactions Policy. As such, order cancellation types are at the discretion of the seller. If you’ve received negative feedback, please leave the seller a polite message to discuss this with them.
For future orders, if you want to cancel an order, you need to leave the seller a message explaining why they need to cancel within 4 days of the order creation. If you do not leave them a message, or respond to their questions, a seller can cancel the order as Non Paying Buyer, which leaves negative feedback automatically.
So long as an invoice has been issued and 4 days have passed since then, it is the seller’s right to cancel as Non Paying Buyer.
I feel I should receive a refund, but I don't want to discuss this with the seller. Can Discogs just provide a refund for me through PayPal?
Discogs is not able to provide refunds for orders. Sellers are expected to work with buyers professionally and courteously to provide refunds in accordance with the Sales & Transactions Policy. We ask that you leave a polite and clear message on the order page indicating your concerns about the item, and asking the seller to provide a resolution for you. If the seller does not respond, or there are concerns about the process of resolution, you can file a Seller Not Responding report, or contact our support team. Our support staff will be happy to offer advice, and work with the seller to guide them through the process of accepting a return and a refund. Please be aware that the seller can require the item to be returned first.
If the seller does not provide a refund, or respond quickly, we do advise buyers to contact PayPal or their transaction provider (credit card, bank, etc) to file a refund request.
If you have not received your order yet, please contact the seller by leaving a message on the order page to see if they can offer an update. If you have paid for tracking or insured shipping, you may also have the ability to learn more about the status of your package on the shipping company’s website.
Discogs does not handle financial transactions between buyers and sellers and, therefore, is unable to process or initiate a refund. If the issue doesn’t get resolved, it will be up to you to contact your payment provider within their deadline for doing so. Please contact Discogs staff through a support request when an order has reached this point, as we need to be aware of sellers who aren’t following through on our policy.
I expected the seller to provide tracking, even though I did not request it. Why are they telling me tracking is not available, now that it has been shipped?
Not all shipments will include tracking without request. In some countries, tracking is automatic on orders, but this is not true in all countries. If you want to make sure tracking is included, please tell the seller that when you place the order. You may even be able to select it as a shipping method when checking out from your shopping cart.
It is the buyer’s responsibility to always make sure to review the seller’s Shipping and Payment terms (available on the seller’s profile page) before placing an order.
If you are unhappy with your order, the first thing you should do is contact the seller to let them know. In most cases, a seller will work with the buyer to resolve the issue, as is expected of them as per our site policy.
You can contact the seller by going to your Purchases page and then clicking on the Order # that you are unhappy with. This will bring you to the Order Page where you can leave a message for the seller explaining the issue you are having. Once you do this, please allow the seller four days (96 hours) to respond.
If the seller refuses to issue you a refund, then it is important for you to contact your payment provider as soon as possible to request a refund. Your payment provider is the service you used when you sent payment for the order, for example, PayPal.
- If you paid with PayPal, contact PayPal support.
- If you paid using Bank Transfer, you will need to contact your bank directly to request a chargeback.
- If you paid using Credit Card, please contact your credit card company to see what sort of protection or financial guarantees they can offer you.
If the seller does not respond to your message in 4 days (96 hours), then a blue "Seller not responding?" link will appear under the message box on the order page. You can click this link to send an automated message to the seller notifying him that a response is needed. If a response is not given, the seller's account will be suspended until the issue is resolved. If you choose to use this link, it is still highly recommended that you also contact your payment provider using the information above to get your money back.
As Discogs staff does not have physical access to items, both before and after the transaction, we are unable to mediate in the event of a grading dispute. We encourage buyers and sellers to communicate on the order page in an effort to come to a satisfactory resolution for both sides.
If the seller refuses to agree to a solution, then it is important for you to contact your payment provider as soon as possible to request a refund. Your payment provider is the service you used when you sent payment for the order, for example, PayPal.
We always encourage the buyer to contact the seller in case of any grading matter, prior to leaving feedback. This way you give the seller the chance to offer a solution. If a resolution is not offered or can not be met, the buyer should contact their payment provider and file a Seller Not Responding report after 4 days. Please review our Seller Not Responding guide and Grading Standards document for further information.
Communication & Community Interaction
A seller is required to respond to new orders or messages on the order page within 4 days (96 hours). If the seller doesn’t respond within that timeframe, you should select the Seller Not Responding option on the order page. This will start an automated process to prompt communication from the seller. Please see our guideline for more information: What To Do If The Seller Isn’t Responding?
Contact our staff via Support Request if you have concerns about a Discogs user. If you have placed an order and are concerned about a refund after payment, you should contact your payment provider (PayPal, credit card company, etc) right away to discuss their review and refund policies.
I have had an unpleasant interaction with a seller and I want to see them banned from Discogs permanently. What can I do to make this happen?
We recognize that conflict on an order can be very upsetting, and we appreciate the emotional impact this process can have. If you have experienced an order where a buyer or seller was abusive (using profanity, issuing threats, attempting to intimidate you into violating policies or sending private messages through Discogs that are also abusive), or has not followed our Sales & Transactions Policy, then please contact us and do not continue to engage with the user in any fashion. Our staff will take over from there, review all communication thoroughly and take any appropriate action following review.
We ban accounts only as a matter of last-resort, or in extreme cases. In most cases, we start by warning users of violations of policy and other issues, then providing guidance aimed at peaceful and mutually beneficial resolution.
Once all issues on the order are resolved, we encourage you to leave honest, well-reasoned feedback. Keep in mind, if your feedback violates our Feedback Guidelines, it will be subject to permanent removal without warning.
We strive to create a perfect experience for people using Discogs, but the needle is bound to jump out of the groove every now and then! If you’ve found a bug or something in the site that doesn’t seem right, please contact our support team with a detailed description of what you’ve found. If possible, please include screenshots as well to help us understand what you’re seeing!
Note that many site issues can be resolved by clearing your cache and cookies. If you’re unsure how to do so, a quick search online should yield step-by-step instructions for whichever browser you’re using. Note as well that Discogs will only work on supported web browsers, which are:
- Chrome: Current major version and the preceding version
- Firefox: Current major version and the preceding version
- Safari: Current major version and the preceding version
- Edge: Current major version and the preceding version
- Opera: Current major version and the preceding version
Feature requests may be forwarded to our support team, or directly to our developers via our forums. This is the sub-forum for Marketplace feature requests and ideas: https://www.discogs.com/forum/topic/7434
If it’s not marketplace related, then try the Development forum: https://www.discogs.com/forum/topic/843
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