Seller FAQ

Looking to get started with selling your music on Discogs? Or are you an established seller with a question or two? Regardless, we’ve got you covered! Here are our most frequently asked seller questions. 

Do you have a question about order management? Check out our separate Order Page FAQ!

Still don’t see your question below? Write to us and tell us what’s missing!

 

Getting Started 

What do I need to set up my seller account?

Discogs isn’t accepting my PayPal email address - what should I do?

How do I sell music on Discogs?

What are Shipping Terms?

What are Automatic Shipping Policies?

What is the Minimum Buyer Rating feature?

What is the Automatic Non Paying Buyer feature?

 

Inventory Management 

How can I manage my inventory?

How do I temporarily take my inventory offline?

How can I export my entire inventory?

How can I edit my entire inventory at once?

How do I use the Bulk Upload feature?

What is the Quicklister and how do I use it?

How do I include an audio clip in my sales listing?

What is a listing violation?

I want to list a release for sale, but my record has a different (sleeve/ catalogue number/ colour/etc) than the one already in the database. Can I just list it and leave a comment about the difference?

 

Order Management question? Click here to see our Order Page FAQ!

 

Discogs Invoices and Fees

What are the fees for selling on Discogs?

How do I pay my Discogs sales fees?

How do I get a sales fee credit?

Why have I received a seller’s fee invoice for a cancelled/incomplete order?

 

Communication & Community Interaction 

What can I do if a buyer is not communicating?

How do I report suspicious behaviour from a seller or buyer in the Marketplace?

I have had an unpleasant interaction with a buyer and I want to see them banned from Discogs permanently. What can I do to make this happen?

 

Miscellaneous

How do I submit a bug or feature request?

 

 

Getting Started 

What do I need to set up my seller account? 

To sell on Discogs, you’ll need to make sure that you have a Verified PayPal account. Then you’ll need to create an account and set up your seller settings. Fill in your address, the payment methods you wish to accept, and the terms of your shipping, including shipping costs to the various countries you send to.

 

Discogs isn’t accepting my PayPal email address - what should I do?

You will need a Verified PayPal address to sell on Discogs. Per PayPal's description, a Verified account indicates that the "seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process."

If our systems aren’t accepting your PayPal address, it’s likely that you don’t have a verified account. To become a Verified PayPal account holder, please visit the PayPal Verification FAQ for more information.

 

How do I sell music on Discogs? 

We have a separate help document to cover this topic! Please view our page How To Sell Music On Discogs.

 

What are Shipping Terms? 

Sellers are expected to provide clear shipping information, which is to be placed within their Shipping Terms. Buyers should be able to see, in advance, exactly what shipping costs they will be paying, regardless of the item or shipping method, on top of the purchase price. This is part of our Sales & Transactions Policy.  

You can manage your Shipping Terms from your Seller Settings page. Scroll down to the section that says Shipping Terms, underneath the Shipping Policies section.

The information entered in the Shipping Terms text box will be visible on the bottom of the page for every item you list for sale. The information will also be exposed if a buyer clicks on the "View Shipping and Payment Information" button for the item for sale. You are required to provide clear and detailed information on the actual shipping prices here. This means the prices for the various shipping methods you offer to all the countries you ship to.

  • You are required to have Shipping Terms listed, even if you set up an automated Shipping Policy. Sellers will need to save Shipping Terms before the Shipping Policies editor is accessible.



What are Automatic Shipping Policies? 

A Shipping Policy is a way of having your shipping costs calculated automatically for the buyer. When you have a Shipping Policy set up, our systems will look at where they’re located (based on their buyer address), and issue them their invoice with the appropriate shipping costs calculated immediately.

Sellers who use Automatic Shipping Policies do so because: 

  • Buyers are more likely to purchase from a seller when they can see the cost of shipping next to the cost of the item.
  • We can tell a buyer the cost of adding additional items to their cart, increasing a seller’s average order size.
  • Buyers have the option to pay at the time of checkout if they're using PayPal. 

To set up automatic shipping policies:

  1. From the Shipping Policies page (accessed from your Seller Settings page), click "Add a shipping policy".
  2. Select one or more destinations for the policy.

Tip: You can set policies for specific countries and then select Entire World as a separate policy that will cover all other destinations. If you specify a specific country, we'll use that instead of your Entire World policy.

  1. Click "Add a shipping method".
  2. Select the shipping method. Then select weight, quantity, or format depending on how you prefer to set shipping costs.
  • Selecting weight allows you to set prices based on the estimated grams of each item.      

         weight.jpg

  • Selecting quantity allows you to set prices based on the number of items within an order. 
  • Selecting format allows you to set prices based on the type of media:

        format.jpg

  1. (Optional) Set a value for "Order total must be at least/under".

Examples:

- "Order total must be at least 0.00" will offer the shipping method for all orders.

- "Order total must be under 35.00" will only offer the shipping method for orders valued 0.00 to 34.99, exclusive of shipping costs.

- "Order total must be at least 35.00" will only offer the shipping method for orders valued 35.00 or more, exclusive of shipping costs.

  1. Enter how many days it takes you to ship after receiving an order.
  2. Enter the estimated range of business days it will take for the package to be delivered.
  3. Enter shipping prices based on weight, quantity, or format. Add additional ranges as needed.
  4. Save the policy.

You can also block a country using automatic shipping policies if you don’t wish to ship to a certain country. This can be done from your Entire World Shipping Policy. Click on the Entire World policy, and deselect any country you don’t wish to ship to. Buyers residing in countries that you do not accept orders from will be unable to add your inventory to their cart.

 

What is the Minimum Buyer Rating feature?

Sellers have the option to automatically refuse orders from buyers who have a feedback rating that is below a given percentage. 

To set a Minimum Buyer Rating:

  1. Go to the Seller Settings page.
  2. Enter a number in the Minimum Buyer Rating text box.
  3. Click "Save".

Example: If a Minimum Buyer Rating of 80 is entered, any buyer with a feedback rating that is below 80% who attempts to purchase will receive a message stating "You do not meet this seller's minimum buyer rating requirements". 

Note: Setting a Minimum Buyer Rating does not affect buyers who have no rating on Discogs. A user with no buyer rating ('No Feedback') is most likely new to the site or has only sold items - not purchased them. New users with no rating are allowed to place orders in order to build their reputation as a buyer.

 

What is the Automatic Non-Paying Buyer feature?

Sellers can choose to have orders automatically cancelled due to Non-Paying Buyer if payment is not received within 4-14 days after the invoice is sent. Automated negative feedback is left for the buyer with this cancellation status. 

To use the Automatic Non-Paying Buyer Cancellation feature:

  1. Go to your Seller Settings page.
  2. Scroll down to the bottom of the page where you will find the Automatic “Non-Paying Buyer” Cancellation section.
  3. Click the box to enable the feature.
  4. Select the number of days you would like to allow before the order is automatically cancelled due to non-payment. You can select from a range of 4-14 days.
  5. Click the "Save" button. 

Please note that if you remove an item from an order, the Automatic Non-Paying Buyer-feature will automatically be disabled for this order.

 

Inventory Management

How can I manage my inventory? 

To manage your inventory, click on the small down arrow next to "Marketplace" in the site header, and select the Inventory link under the Sell Music section of the menu.

To update your currently listed items: 

  1. Select the checkbox next to the items to be updated. To select all items in the current view, click on the  at the top of that column.
  2. Select the action you would like to perform on the selected items:
  • Delete - Completely removes the selected items from your inventory and the Marketplace.
  • Mark For Sale - Changes the status of the selected items to "For Sale" (available for purchase).
  • Unlist - Changes the status of the selected items to "Draft" (not available for purchase).
  • Edit - Allows editing of:

Here is a breakdown of the different item statuses:

  • Draft - Items listed as "Draft" are newly submitted to the database, and may require edits to confirm accuracy before being marked for sale. You may also click next to the listing to highlight, then choose "Delete."
  • Expired - Items marked as "Expired" have been manually suspended from sale in the marketplace, using the Expire For Sale Items option (see below).
  • For Sale - These items are currently listed for active sale in your marketplace.
  • Violation - Items marked as "Violation" have been reported by other users as violating some part of listing guidelines. Guidelines on common reasons for listing violations can be found under Listing Violations.
  • Suspended - When items are marked as "Suspended," it means that your account has been suspended and all items are currently removed from the marketplace. This may be due to an unpaid invoice, or another reason. You may need to contact Discogs Support by filing a support request to discuss the suspension.
  • Sold - These items have been sold through your marketplace. You can click next to the listing to highlight, then choose "Delete."

Note: Prices marked with a indicate that the listing may be priced too high, based on sales history. The median value that is displayed by default, from the edit view, is updated weekly. To pull the most up-to-date sales history for an item click on the "show more" link.

 

How do I temporarily take my inventory offline?

It can be a frustrating experience for both buyers and sellers when an order is placed, and the seller is away from their home or shop for a lengthy period of time. Buyers have a right to expect that items listed as For Sale in the marketplace will be shipped in a timely fashion. Sellers clearly want to complete orders, but cannot do so when they are not near their inventory. 

This is where the Expire Inventory feature comes in handy.

  1. Under the Inventory page in the Marketplace drop-down menu, scroll down below your listings to the "With entire inventory" section and click on "Show Actions." You will then see options for bulk actions on your inventory.
  2. Click on "Expire all For Sale items". This will immediately remove all of your For Sale listings from the active sale, but keep the data intact. The listings will not be deleted, and listings with other statuses (such as Draft or Sold) will not be affected. These listings will now be displayed as a status of Expired in your inventory.
  3. Click on "Run bulk actions" to confirm this action.

 

When you are back and ready to continue selling, simply return to the menu again. This time, select the "Relist all Expired items" option and click "Run bulk actions" once again. 

IMPORTANT: Do not select all items in your inventory and click "Mark For Sale". Doing so will relist everything in your inventory, including Sold and Draft items. 

Once you select the Relist all Expired items option and click Run bulk actions, all Expired status listings will now be active and visible in the marketplace. The listing date will be updated to the date that you have relisted your inventory.

 

How can I export my entire inventory? 

From your Inventory page, scroll to the bottom and click "Export CSV". This will allow you to download your inventory as a .csv file, which you can open with Excel or other applications.

 

How can I edit my entire inventory at once? 

The best way to go about doing this is to make use of a .csv file. Using our export feature will allow you to export your inventory to a spreadsheet, where you can make changes or add new listings then upload the changes to your inventory. Read the next two questions and answers to learn more!

 

How do I use the Bulk Upload feature?

The Bulk Upload feature allows sellers to easily manage large inventories. This feature allows the use of a .csv file, which can be downloaded directly from our export feature. Sellers have the ability to Add new listings, Change listing details, or Delete listing details, for all items in the exported inventory file.

Important: All inventory items will default to "For Sale" status once your inventory has been uploaded. Make sure you delete all "Sold" items from your inventory before uploading the file.

To export your inventory:

  1. Under the Marketplace drop-down menu, open the Inventory page.
  2. Select the CSV Export button located at the bottom of the page.
  3. Select Marketplace Inventory on the Export Data page, and click Request Data Export.
  4. Download, then open the .csv file using your preferred program (eg, Excel, Numbers, OpenOffice, or a similar program).

To import the .csv file and make changes:

  1. Make desired changes to file (deleting items sold elsewhere, updating prices, adding additional items, and so on).
  2. Save As "yourfilename.csv" (without the quotes).
  3. From the Inventory page, click on the Bulk Upload button at the bottom of the page.
  4. On the Bulk Upload page, select whether you would like to use this file to Add new listings, Change listings, or Delete the listings on the file.
  5. Upload the .csv file.

 

What is the Quicklister and how do I use it?

The Quicklister - available under "List Item For Sale" from the Marketplace drop-down in the top menu bar - can help you match a personal CSV file with Discogs database release IDs, to help post large inventories for sale relatively quickly.

To start, please make sure that the file you are uploading is encoded as "UTF-8". 

The Quicklister will only recognize specific column headers. Your CSV must contain only the columns and headers listed below, with headers formatted as shown in the example at the bottom. If you are including a different column or field, or format, write the headers differently, the Quicklister may not be able to recognize the information needed to match your item with the database. 

This video will also explain how the Quicklister works: https://www.youtube.com/watch?v=5ByAOh-pT5Q

 

Field Description:

artist

(The name of the artist or group)

 

title

(The title of the release)

 

label

(The name of the record label)

 

catno

(Catalog number of the release)

 

format

(Can be any of these format fields)

 

year

(Release date)

 

barcode

(Numeric barcode of the release)

 

media_condition

(Must be one of: "Mint (M)", "Near Mint (NM or M-)", "Very Good Plus (VG+)", "Very Good (VG)", "Good Plus (G+)", "Good (G)", "Fair (F)", "Poor (P)")

 

sleeve_condition

(Must be one of: "Not Graded", "Generic", "No Cover", "Mint (M)", "Near Mint (NM or M-)", "Very Good Plus (VG+)", "Very Good (VG)", "Good Plus (G+)", "Good (G)", "Fair (F)", "Poor (P)")

 

price

(Including currency is not required. Currency must be set in seller settings)

 

comments

(Comments about your item, limited to 500 characters)

 

location

(Private free-text field to help identify an item's physical location)

 

external_id

(Private notes or IDs for your own reference, won't be shown to buyers, limited to 256 characters)

 

accept_offer

(Must be one of: "Y" to consider offers lower than your listed price or "N" to refuse offers lower than your listed price)

 

Example:

 

artist,title,label,catno,format,year,barcode,media_condition,sleeve_condition,price,comments,external_id,accept_offer

boards of canada,hi scores,skam,ska008,Vinyl,1996,5 021904051061, Near Mint (NM or M-),Near Mint (NM or M-),150,played once,row3shelf2,001a,Y


How do I include an audio clip in my sales listing? 

Sellers can add audio clips of the item they are selling in the Marketplace. 

Uploaded clips are:

  • Limited to 1.5MB
  • Limited to MP3 (128kbps recommended)

 

Audio clips can be added from the Manage Inventory page.

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 Adding a New Clip 

  1. Select the checkbox for the item that the audio clip will be added to.
  2. Click the "Edit" button at the top or bottom of the inventory listings.
  3. Click the "Choose File" button.
  4. Select the audio file you want to add.
  5. Click the "Save Changes" button once you're done.

 

Replacing/Removing an Existing Clip

  1. Select the checkbox for the item that will receive a replacement audio clip.
  2. Click the "Edit" button at the bottom of the page.
  3. Click the "Replace" link, or the “Remove Clip” button if you want to remove.
  4. Click the "Choose File" button if you are replacing, and select the audio file you want to add.
  5. Click the "Save Changes" button once you're done.

 

What is a listing violation? 

Any item that violates Discogs policies or infringes on the copyrights of others may be removed. If you see items for sale that meet one or more of the criteria for removal, as listed below, you can report these items. They will be removed from the Marketplace.

If you're a seller and you've had an item removed from the Marketplace due to a listing violation, be sure to check your other listings to ensure they are not in violation. Grading misrepresentation should not be reported as a violation but should be addressed via a support request instead.

If you've had an item removed from the Marketplace, and it's not possible to list it again from the release page, then the release has been blocked from our Marketplace entirely. Please view our separate document on this subject: Offensive Marketplace Item Guide 

 

The reasons for removal include: 

  1. Not Actual Item

It is against Discogs policy to list items for sale that are not the same as the item represented on the release page (commenting on differences is not acceptable).  

  1. Links To External Site

Linking or referring buyers to external sites from Marketplace pages is not permitted.

  1. Requires Stock Check

All items listed for sale in the Marketplace must be available and in stock.

  1. Not Available At Listed Price

All items listed for sale in the Marketplace must be available for immediate purchase at the listed price. Requiring a minimum order value is not permitted.  

  1. Joke Listing

While we appreciate a good joke, Marketplace listings that are jokes are not permitted. This can include items that are listed for sale at prices far above average sales history prices (without an explanation for that high price). 

  1. Charging Discogs Fee

The selling fee charged to you by Discogs cannot be added as a surcharge to your buyer's order total.

 

If you wish to report a listing violation, you can find an explanation on how to do so here. Please make sure to only report items that are clearly a violation. If you are in doubt, send us a support request before reporting the item. We'll be happy to advise you! 

 

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If you had a listing reported and feel that your item should not have been removed, you should not re-list it. Instead please contact Discogs by using the Support Request Form. Continuing to list an item that has been removed may result in suspension from the Discogs Marketplace.

 

I want to list a release for sale, but my record has a different (sleeve/catalog number/color/etc) than the one already in the database. Can I just list it and leave a comment about the difference?

No. As mentioned above, this is considered a listing violation. The release you sell needs to be the exact same as the release listed. If you cannot find your version in our database, your release will need to be submitted first. Our copy to draft feature makes it easy to add your release to the database. Check out our Copy-to-Draft guideline to help steer you through the process.

 

Discogs Invoices and Fees

What are the fees for selling on Discogs?

It’s free to list your items for sale. When you sell your items, we charge you an 8% fee with a minimum of $0.10 and a maximum of $150. Examples: 

  • $1 item = $0.10 (minimum fee)
  • $100 item = $8.00 (8% fee)
  • $5,000 item = $150 (maximum fee) 

You will be invoiced in $USD on either the 1st, 5th, 10th, 15th, 20th, or 25th of the month depending on your assigned billing date. Invoices include all orders received 15+ days prior to your billing date that have not been cancelled, merged or paid for on a prior invoice. Be aware that falsely updating orders to avoid invoicing will result in account suspension. 

Payment is due in full within 10 days of receiving your invoice. Failure to pay on time will result in an automatic Marketplace suspension.

 

How do I pay my Discogs sales fees? 

You can view your invoice details, history, billing date, and fee credit history on the billing page. (Or select Billing from the Marketplace drop-down menu on the top of your screen). 

If you have an invoice due, payment can be made by clicking the "Pay" link on the billing page.

The Discogs sales fees can be paid using the following payment methods:

  • Credit or Debit Card
  • PayPal (PayPal eChecks may take 7-10 business days to be processed).
  • Money Order or Cashiers Check (Sent via mail to the address printed on your invoice).

Note that Discogs is currently not able to accept bank or wire transfers.

 

If you don't see an option to pay on the billing page, you don't have an invoice due at this time. 

When listing your items in other currencies than US Dollar, please note that the fee is calculated in US Dollar according to the exchange rate valid on the day that the item is listed for sale. 

The fee showing on your Manage Inventory page is the accurate fee that will be invoiced when an item is sold and will also be visible on the order page.

Sellers in Japan and the EU may also see an applicable Consumption Tax fee. In the EU, this VAT will vary in accordance with the appropriate rate for your member country. For further details on Discogs and VAT, please see our VAT Guideline.

Please note that Discogs sales fees are separate from any transaction fees that may occur for using a payment site such as PayPal.

 

How do I get a sales fee credit? 

We issue fee credits for orders when the fee invoice has been paid, but the order was cancelled. If orders are cancelled before the fee invoice is paid, the order will be removed from the invoice and the fee invoice is recalculated automatically. 

Fee credits will not be provided for promotional sales (e.g., "buy 1 get 1 free," "X% off," and so on), or for partial refunds given over disputes, and so on. 

Fee credits for individual orders are available when:

  • The order is less than 90 days old;

And either:

  • A refund is provided to the buyer, that can be confirmed by staff, or it can be confirmed that the buyer did not pay for the order;
  • The order is cancelled as Non-Paying Buyer, Per Buyer's Request, or Item Unavailable.

You can view your sales credits by selecting Billing from the Marketplace drop-down menu at the top of your screen. This will direct you to your billing page. 

Sales fees do not need to be adjusted by staff anytime the seller is able to cancel the order on their own (which is when the sales fee has not yet been invoiced by us). In these cases, the sales fee is adjusted at the time of the order cancellation and the order will not show in the Current Invoice Items list on the billing page. 

If you need staff assistance with cancelling an order, please contact Discogs Support.

 

Why have I received a seller’s fee invoice for a cancelled/incomplete order? 

The Discogs invoice system bills all orders on the same day each month, unless an order has been updated to Cancelled status, merged or paid on a previous invoice. 

It is the seller's responsibility to properly update the status on their order. If it needs to be cancelled for any reason, use the status update tool on the order page to update the order to cancelled status. 

If you are no longer able to cancel the order, please contact our support team for assistance.

 

Communication & Community Interaction 

What can I do if a buyer is not communicating?

Communication is a key element to the success of any order. If your buyer isn’t communicating, try first to establish contact with them on the order page. It could be that they need a prompt or a reminder to continue with the order. 

If you have already issued the buyer their invoice, once you have waited 4 days, you will have the option to cancel the order due to a Non-Paying Buyer. This will cancel the order, issue the buyer automatic negative feedback and you will have the option to re-list the item(s) for sale automatically. 

If you have not yet issued the buyer their invoice, we would suggest to either issue the invoice and follow the steps in the paragraph above, or cancel the order Item Not Available. You will need to re-list the item for sale from your Manage Inventory page, and you will not be able to leave feedback for the buyer. The buyer will be able to leave feedback for you, but it will be eligible for feedback review and removal.

 

How do I report suspicious behaviour from a seller or buyer in the Marketplace? 

Contact our staff via Support Request if you have concerns about a Discogs user. If you have placed an order and are concerned about a refund after payment, you should contact your payment provider (PayPal, credit card company, etc) right away to discuss their review and refund policies.

 

I have had an unpleasant interaction with a buyer and I want to see them banned from Discogs permanently. What can I do to make this happen?

We recognize that conflict on an order can be very upsetting, and we appreciate the emotional impact this process can have. If you have experienced an order where a buyer or seller was abusive (using profanity, issuing threats, attempting to intimidate you into violating policies or sending private messages through Discogs that are also abusive), or has not followed our Sales & Transactions Policy, then please contact us and do not continue to engage with the user in any fashion. Our staff will take over from there, review all communication thoroughly and take any appropriate action following review.  

We ban accounts only as a matter of last-resort, or in extreme cases. In most cases, we start by warning users of violations of policy and other issues, then providing guidance aimed at peaceful and mutually beneficial resolution. 

Once all issues on the order are resolved, we encourage you to leave honest, well-reasoned feedback. Keep in mind, if your feedback violates our Feedback Guidelines, it will be subject to permanent removal without warning.

 

Miscellaneous 

How do I submit a bug or feature request? 

We strive to create a perfect experience for people using Discogs, but the needle is bound to jump out of the groove every now and then! If you’ve found a bug or something on the site that doesn’t seem right, please contact our support team with a detailed description of what you’ve found. If possible, please include screenshots as well to help us understand what you’re seeing! 

Note that many site issues can be resolved by clearing your cache and cookies. If you’re unsure how to do so, a quick search online should yield step-by-step instructions for whichever browser you’re using. Note as well that Discogs will only work on supported web browsers, which are:

  • Chrome: Current major version and the preceding version
  • Firefox: Current major version and the preceding version
  • Safari: Current major version and the preceding version
  • Edge: Current major version and the preceding version
  • Opera: Current major version and the preceding version

Feature requests may be forwarded to our support team, or directly to our developers via our forums. This is the sub-forum for Marketplace feature requests and ideas: https://www.discogs.com/forum/topic/7434 

If it’s not marketplace related, then try the Development forum: https://www.discogs.com/forum/topic/843

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