Feedback is an integral part of the Discogs Marketplace, and as such many questions can arise about how it works. We’ve put together the following questions and answers to help make clear how to best use feedback on Discogs.
Removing Feedback I Left:
Removing Feedback I Received:
Feedback Tips and Guidelines:
The feedback percentage showing for a Seller or Buyer is an average of the positive and negative feedback they have received to date. For example: if a user has received 3 positive feedbacks and 1 negative feedback, their feedback percentage will show as 75%. If a positive is then left again, the percentage will change to 80% (4 positive, 1 negative). Neutral feedback does not affect the user's feedback percentage positively or negatively; the percentage will remain the same.
If an order has been placed, a leave feedback link will be displayed on the right side of the page for that order. Positive, negative or neutral feedback can be left based on the experience. You will also receive a notification for placing feedback on orders.
Buyers: Can also leave feedback for sellers from the My Purchases page.
Sellers: Can also leave feedback for buyers from the My Orders page.
Feedback can only be left within 90 days of the order-creation date. This is hardwired into our system and cannot be altered for any situation.
Leaving feedback on an order is optional but should be left so that others may benefit from your trading experience. Please remember that caution should be taken when leaving feedback for others, as it will become a permanent part of their trading history on Discogs. It will not be removed unless it meets specific and verifiable criteria.
Removing Feedback I Left:
You can remove your own feedback directly on the order page! Feedback is displayed below the buyer and seller details. If negative feedback was given, you will be able to leave feedback again.
From the order page, you can use the "Remove My Feedback" button to remove the feedback you left for the other user.
You can only remove your feedback up to 90 days after the date the order was placed. Once you remove your feedback, it will not be possible to leave new feedback. Removal is permanent.
If you don't see the feedback that you once left on an order, it was reported to us via a Feedback Removal Request, and has been removed by Discogs staff after a review process.
Feedback is a very important part of the Discogs community. However, if the feedback is reported to us and if it violates Discogs' terms, our staff must remove it.
Decisions on the feedback review process are not reported.
Removing Feedback I Received:
First, try to see if you and the other user can come to an agreement on your own.
- Have you tried communicating with the other person directly on the order page?
- Is it possible that you can resolve the issue and come to an understanding or compromise?
- Is a feedback review request necessary or can you reach an agreement?
Emails can and often do get lost in spam filters, and the order page is all we have to verify conversation if necessary. This is important when we review requests.
If you have tried to reason but are unable to come to an understanding, you may file a formal Feedback Removal Request with us.
Please do note that repeatedly asking someone to remove feedback, particularly without offering a solution, can be interpreted as aggressive behavior.
If you are unable to reach an agreement and you feel that the feedback does not appropriately reflect the order, you may try a Feedback Review Request. Feedback Review Requests must be made through the request link at the bottom of buyer/seller feedback pages (see below).
Requests will only be approved if the feedback on the order page clearly violates our feedback guidelines. Feedback that does not clearly meet any of the reasons outlined in these guidelines may not be removed. Reviews do not guarantee removal.
Requesting Feedback Review
- Go to your feedback page (accessible from your Profile page).
- Click the triangle to the far right of the feedback to be requested for removal.
- Select "Request Review" from the pop up menu.
- Select the correct option from the feedback removal review page.
- Click the "Request feedback review for this order" button.
Note: Requests sent to any @discogs.com address will not be considered and will not receive a response.
- Communication between buyer and seller. Was the issue communicated before the feedback was left? Were both users courteous and attempting to reach an agreement?
- The history of both the buyer and the seller across the site.
- Any relevant information visible on the order page.
Feedback that does not clearly meet any of the reasons in the abusive feedback guidelines may not be removed.
Please note as well that feedback is only considered for review once you have filed your Feedback Removal Request. The age of a feedback does not mean that we will automatically review or remove it.
When you file your Feedback Removal Request, you’ll have the option to write a short message to our Feedback Staff as to why you’d like to see this feedback removed. This is the only way to state your case. Please do not write us a support ticket on top of this, as this is a separate support system and can slow down our processes.
We strive to have all Feedback Removal Requests reviewed within 72 hours. However, during our busier seasons, it can take up to 7 business days to process. We thank you for your patience while we take the time to get to all of our removal requests!
No. Filing a Feedback Removal Request is the only, and therefore fastest, way to have feedback reviewed. Any attempts to speed up the process via a support ticket will be answered with an automated response explaining the information in this document.
Discogs staff are not able to provide updates on in-progress reviews.
Once your feedback review is complete, you will receive a notification in your Discogs inbox with information about whether the feedback has been removed or not. While the process may take only three days to complete, during high traffic times it is possible for a request to take up to 7 business days for final processing.
All feedback review requests are final. Once a decision has been processed, no appeals or further reviews are possible.
We always encourage parties to continue working together to resolve issues or concerns amicably, at which point either party is free to remove their own feedback. Please do note that repeatedly asking someone to remove feedback, particularly without offering a solution, can be interpreted as aggressive behavior.
Additionally, we strongly recommend leaving a brief and polite reply to any feedback comments - taking a moment to clearly and earnestly describe your perspective on the issue is generally seen positively by community members looking at any feedback comments later on!
What type of feedback is appropriate at Discogs?
We would offer the following tips when leaving feedback:
- Use polite and courteous language - Remember that your message will be seen by people around the world! Clear, simple, and courteous language speaks loudest.
- Focus on the order, not the person - Discogs community members are awesome, and we know you'll get along great! Others will find your feedback more useful if you describe the order -- shipping, packaging, and communication -- as well as praising the buyer or seller.
- Wait until the order is concluded to leave feedback - Your new order is exciting, we know! You can leave more complete feedback, though, if you wait until the item has been delivered and inspected.
- Accentuate the positive - Let the community know what went well!
- Be precise - It’s awesome that your order went so well! But others will take the feedback more seriously if it describes exactly what made you feel so great about the transaction.
The following sorts of feedback is considered abusive and if brought to our attention, will likely result in a removal:
- Feedback that uses profanity, slander or libelous and insulting language - We understand that a difficult order can be very upsetting. But feedback containing profanity, slander or crude/threatening language is not allowed and will be removed regardless of whatever else is stated in the feedback.
- Feedback left just to attack the buyer or seller personally - We're sorry things didn't go well! But other community members won't appreciate a public argument. Stick to the facts. Name-calling, personal insults, or threats are not allowed.
- Feedback with false or incomplete information - Your review will likely be removed if it only describes part of the order, or is used to give a false impression of buyer or seller actions on the order.
- Feedback used to coerce or intimidate a buyer or seller into a specific action - Buyers and sellers are expected to follow Discogs policies. Using feedback as a way to force an action, especially one outside of Discogs policies is considered feedback abuse and will be met with staff action.
- Feedback used to artificially boost ratings - Feedback is an important component to the integrity of the Discogs Marketplace. Asking friends or family to post incomplete orders to boost ratings is not tolerated, and may lead to account restrictions.
No worries, feedback is a delicate process with lots of intricacies! If you still have any questions, contact our support team via http://www.discogs.com/support. One of our Community Success Coordinators will get back to you within a few days and can help you through the process.
If you read this help document and didn’t find the answer you were looking for, let us know so we can potentially update this page with more useful info!