Feedback Review & Removal

Feedback is an integral part of the Discogs Marketplace. Reviews that do not follow our guidelines, may be removed. Read on to learn more about how and when feedback is removed.

Removing Feedback That I Have Left For Another User:

I want to change the feedback I gave a user. What should I do?

The feedback I left a user is gone. What happened?

Removing Feedback That I Have Received: 

I just received negative feedback. What should I do?

How do I request feedback removal?

What information is considered during a feedback review?

How can I inform Discogs of the reason I’d like my feedback removed?

How long does it take for Discogs to process a feedback removal request?

Is there a way to speed up my feedback removal request?

What’s the status of my feedback removal request?

What if I don’t agree with the outcome of my feedback removal request?

How do I add or remove a reply to my feedback?

 

Removing Feedback That I Have Left For Another User:

I want to change the feedback I gave a user. What should I do?

You can remove feedback that you have left for another user directly on the order page. Feedback is displayed below the buyer and seller details. 

From the order page, click the "Remove My Feedback" button, and the comments will be permanently removed.

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You can only remove your feedback within 90 days from the date the order was placed. Once you remove feedback that you have left for another user, it will not be possible to leave new feedback. Removal is permanent.

The feedback I left a user is gone. What happened? 

If you don't see the feedback that you left for another user, it was reported to us via a Feedback Removal Request, and has been removed by Discogs staff after a review process.

Feedback is a very important part of the Discogs community. If feedback is reported to us and a review determines that it meets Discogs' Inappropriate Feedback criteria, our staff will remove it.

Decisions on the feedback review process are not reported.

 

Removing Feedback That I Have Received: 

I just received negative feedback. What should I do? 

First, try to see if you and the other user can come to an agreement on your own.

  • Have you tried communicating with the other person directly on the order page?
  • Is it possible that you can resolve the issue and come to an understanding or compromise?
  • Is a feedback review request necessary or can you mutually agree to remove the feedback yourselves?

When working with another user to resolve an issue, please keep all communication on the order page. Emails can and often do get lost in spam filters, and the order page is all we have to verify conversation if necessary. This is important to our feedback review team. 

If you and the other user are unable to come to an understanding, you may file a Feedback Removal Request with us.

Please note that repeatedly asking someone to remove feedback, particularly without offering a solution, can be interpreted as aggressive behavior.

How do I request feedback removal?

If you are unable to reach an agreement and you feel that the feedback does not appropriately reflect the order, you may try a Feedback Review Request. Feedback Review Requests must be made through the request link at the bottom of buyer/seller feedback pages (see below).

Requests will only be approved if the feedback on the order page clearly violates our feedback guidelines. Feedback that does not clearly meet any of the criteria outlined in these guidelines may not be removed. Reviews do not guarantee removal.

Requesting Feedback Review

  1. Go to your feedback page (accessible from your Profile page).
  2. Click the triangle to the far right of the feedback to be requested for removal.
  3. Select "Request Review" from the pop-up menu.
  4. Select the correct option from the feedback removal review page.
  5. Click the "Request feedback review for this order" button.

Note: Requests sent to any @discogs.com address will not be considered and will not receive a response.

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What information is considered during a feedback review? 

  • Communication between buyer and seller on the order page. Was the issue communicated before the feedback was left? Were both users courteous and attempting to reach an agreement? If not, your feedback will likely be removed.
  • The history of both the buyer and the seller across the site.
  • Any relevant information visible on the order page.

Feedback that does not clearly meet any of the reasons in the feedback guidelines may not be removed.

Feedback is only considered for review once you have filed your Feedback Removal Request. The age of a feedback comment does not mean that we will automatically review or remove it.

How can I inform Discogs of the reason I’d like my feedback removed? 

When you file your Feedback Removal Request, you’ll have the option to write a short message to our review team explaining why you’d like to see the comments removed. This is the only way to state your case. Please do not write us a support ticket in addition to filing a Feedback Removal Request. This will slow down the review process.

How long does it take for Discogs to process a feedback removal request? 

The time it takes to complete a feedback review depends on the number of requests in our queue. We strive to have all Feedback Removal Requests reviewed within 7 business days. During busy times, there may be an additional wait. We thank you for your patience while we take the time to carefully review each request. 

Is there a way to speed up my feedback removal request? 

No. Filing a Feedback Removal Request is the only, and therefore fastest, way to have feedback reviewed. Any attempts to speed up the process via a support ticket will be answered with an automated response explaining the information in this document.

What’s the status of my feedback removal request? 

Discogs staff will not provide updates on in-progress reviews.

Once your feedback review is complete, you will receive a notification in your Discogs inbox with information about whether the feedback has been removed or not. 

What if I don’t agree with the outcome of my feedback removal request? 

All feedback review requests are final. Once a decision has been processed, no appeals or further reviews are possible.

In the event that a feedback review is declined, we encourage users to continue working together to resolve issues or concerns amicably, at which point either party is free to remove their own feedback. Please note that repeatedly asking someone to remove feedback, particularly without offering a solution, can be interpreted as aggressive behavior.

How do I add or remove a reply to my feedback?

We strongly recommend leaving a brief and polite reply to any feedback comments - taking a moment to clearly and earnestly describe your perspective on the issue will help other community members who use our Marketplace. You can respond to feedback that you have received by clicking on "Reply" just below the feedback comment:

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If you would like to remove the reply you left on a feedback, click on "Remove Reply":

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Should another user leave a feedback reply that is not following our Feedback Guidelines, please contact our support team.

                                                                                                                                                  

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