My Account Was Suspended, What Should I Do?
If your account was suspended from the marketplace, please check your Discogs Inbox. You likely have a notification regarding one of the following suspension types.
Overdue Sales Fees
The most common reason for an account suspension is an overdue sales fee invoice. To view and pay overdue invoices, select Billing from the Marketplace drop down menu at the top of your screen. It typically takes 15 - 20 minutes for your account to be reactivated after overdue invoices are paid.
If you’ve been invoiced for an incomplete or refunded sale, please open a support request so that staff can adjust your invoice. You may also wish to review our documentation on Cancellations and Refunds.
Seller Not Responding and Buyer Awaiting Response Reports
Another reason for an account suspension is failure to respond to buyers who have placed orders with you. When a Seller Not Responding report is filed, marketplace access will be automatically suspended if the seller does not provide a response or update within four days. Please check your mailbox for system notifications about this. Let us know when you have used the order page timeline to respond or update the order status.
Please see our Sales & Transactions Policy page for full details.
A seller’s account may be suspended for violations of our Prohibited Marketplace Practices. These include:
Fee Avoidance, including attempts to circumvent the marketplace via the private messaging system or by falsely cancelling sales with the intent to avoid sales fees;
Prohibited Items Policy, including attempts to sell releases that are blocked for sale from the marketplace;
Unsolicited Advertisement or Promotion, including but not limited to misuse of the private message system or use of sales listings for other promotional purposes;
Taxes or Fees, including the assessing of additional surcharges;
Drop-Shipping, including sourcing listings from a third party, one unrelated to the seller;
Item Availability Issues, including failure to complete sales, a high cancellation rate, or poor seller feedback;
- Associated Accounts that have been suspended will result in any linked accounts being suspended as well.
A buyer’s account may be suspended for violations of our Sales & Transactions Policy policy as well. This may include, but is not limited to:
- Poor buyer feedback, including a large number of negative, non-paying buyer strikes;
- Circumventing Marketplace policies to complete a transaction;
- Failure to abide by the policies as outlined in the General section of Requirements For Buyers & Sellers.
If your account has been suspended for any of the aforementioned reasons, please open a support request so that Discogs staff may review your account for reinstatement.
Terms Of Service or Other Policy Violations
Please review our policy documents for full details.
Additionally, using two or more accounts to artificially boost ratings is not tolerated, and may lead to account restrictions. This is known as shill feedback and is covered in our Buyer & Seller Feedback FAQ help article.
We take the safety and security of our community very seriously. If your account is found to be in violation of one or more of our policies, your account will be subject to disciplinary action at staff discretion, generally consisting of a minimum of one day suspension from the marketplace, database, forums, and / or other site feature(s). Suspension may be longer, depending on the severity of the infraction.
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