Understanding Seller Terms & Settings

Whether you’re a buyer or a seller, properly set up Seller Terms and Seller Settings is key to a successful order. Seller Terms help make it clear what the seller’s policies are, and approximately how much shipping will cost. Seller Settings cover a range of topics, but can do everything from setting up your payment methods to semi automating your orders.

 

Seller Terms

What are Seller Terms?

Where can buyers find Seller Terms?

Where can sellers add to or edit their Seller Terms?

What if a seller doesn’t have Seller Terms?

 

Seller Settings

Where does a seller fill in their Seller Settings?

What goes in the Account Verification section?

What goes in the Item Ships From section?

What goes in the Payment Methods section?

What goes in the Shipping Policy section?

What goes in the Buyers section?

What goes in the Automatic "Non-Paying Buyer" Cancellation section?



Seller Terms

What are Seller Terms?

Seller Terms is the place where sellers can inform their buyers, before a purchase, what their policies are and how much shipping costs.

Sellers are expected to provide clear shipping information, which is to be placed within these Seller Terms. Buyers should be able to see, in advance, exactly what shipping costs they will be paying, regardless of the item or shipping method, on top of the purchase price. This is part of our Sales & Transactions Policy.  

You can manage your Shipping Terms from your Seller Settings page. Scroll down to the section that says Shipping Terms, underneath the Shipping Policies section.

You are required to have Shipping Terms listed, even if you set up an automated Shipping Policy. Sellers will need to save Shipping Terms before the Shipping Policies editor is accessible.

A very basic example of acceptable shipping terms can be seen here:

Where can buyers find Seller Terms?

The information entered in the Shipping Terms text box will be visible on the bottom of the page for every item a seller lists for sale. The information will also be exposed if a buyer clicks on the "View Shipping and Payment Information" button for the item for sale. Sellers are required to provide clear and detailed information on the actual shipping prices here. This means the prices for the various shipping methods a seller offers to all the countries they ship to.

 

Where can sellers add to or edit their Seller Terms?

Seller Terms can be modified from within your Seller Settings. Scroll down to the section that says Shipping Terms, underneath the Shipping Policies section.

 

What if a seller doesn’t have Seller Terms?

If you are a buyer and have found an item from a seller who does not have Seller Terms, please contact the seller directly to ask them for a quote on shipping costs. This can be done from their profile page, by clicking the blue “Send a message” button.

You are also welcome to send them this help document to remind them that they should have proper Seller Terms set up that includes shipping estimates and any potential order policies.

 

Where does a seller fill in their Seller Settings?

If you are a seller and need to set up your Seller Settings, click here!

 

What goes in the Account Verification section?

Please enter your first name, last name, and PayPal email address in this section.

You will need a Verified PayPal address to sell on Discogs. Per PayPal's description, a Verified account indicates that the "seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process."

If our systems aren’t accepting your PayPal address, it’s likely that you don’t have a verified account. To become a Verified PayPal account holder, please visit the PayPal Verification FAQ for more information.

 

What goes in the Item Ships From section?

This is where you enter your own personal shipping address. This allows buyers to see what country you are shipping from. Note that only your country will be displayed in the marketplace.

Your name and address will be provided to buyers who place an order if you accept cash, check, money order, or cashiers check as payment methods.

 

What goes in the Payment Methods section?

This is where you can select which payment methods you wish to accept from your buyers. The current accepted payment methods offered by Discogs are:

  • PayPal
  • Skrill
  • Credit card
  • Bank transfer
  • Check
  • Money order
  • Cashiers check
  • Cash

If you are a U.S. seller, we also offer Discogs Payments. Please see this separate article for more information.

It is not possible and against Discogs policy to offer certain payment methods for select countries only. What you offer must be offered to every country you sell to.

Below the payment methods, you can also select the currency you wish to list your items in. If you are a European seller (except for Dutch sellers) and you have a VAT number, you can enter it here to be VAT exempt from your Discogs invoice. For more information, read our article on Discogs and VAT.

 

What goes in the Shipping Policy section?

Shipping Policies are a way to automatically issue an invoice to your buyers. If you already know in advance how much you want to charge a buyer in a given country, you can add a shipping policy and our systems will apply the shipping costs based on the buyer settings, and issue the invoice immediately. This means your buyer can also pay right away, speeding up the process from purchase to shipment within a few minutes!

For more information about Shipping Policies, see here: What Are Automatic Shipping Policies?

 

What goes in the Buyers section?

In your Buyers section, you can do two things:

The first is set a minimum feedback rating that you want your buyers to have for them to be able to purchase from you. For example, if you put 85, then a buyer with feedback of 84% or less will not be able to purchase from you. Note that this does not apply to new buyers with zero feedback ratings.

Below this, you can write a list of buyers you wish to block from purchasing from you. Separate buyer names with a space or write each name on a new online only. If you separate names in any other way, including commas, our systems will not recognize the username.

 

What goes in the Automatic "Non-Paying Buyer" Cancellation section?

This is another method of automating your orders. Here, you can set the number of days you wish to wait from when you issue your invoice.

For example, if you write 5 here, and you send a buyer an invoice on January 1, the order will be cancelled automatically on January 6 as Non Paying Buyer. Your item will be automatically relisted for sale, and the buyer will receive automatic negative feedback.




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