Sellers are expected to provide clear shipping information, which is to be placed within their Shipping Policies. Buyers should be able to see, in advance, exactly what shipping costs they will be paying, regardless of the item or shipping method, on top of the purchase price. Complete Seller Terms and Shipping Policies should also include the seller's policy regarding return and refunds. This is part of our Sales & Transactions Policy.
Where can buyers find Seller Terms and Shipping Policies?
Buyers can find this information in the following places:
- It will appear directly below the item price:
The information entered in the Seller Terms text box will be visible on the bottom of the page for every item the seller lists for sale. The information will also be exposed if a buyer clicks on the "View Seller Terms" button for the item for sale:
- Seller terms can also be viewed directly from a seller's profile page:
Sellers are required to provide clear and detailed information on the actual shipping prices in their Shipping Policies. This means the prices for the various shipping methods a seller offers to all the countries they ship to. Detailed information can be found here.
- The seller's Shipping Policies can be viewed by clicking on Ships From: on the seller's profile:
You can see the shipping policy for your country and view costs for other countries by selecting it in the dropdown menu. You can also view the Seller Terms from here:
Sellers are not allowed to ask for additional shipping after an order has been placed. This includes situations where the shipping policy was priced incorrectly resulted in incorrect shipping prices.
In cases like this, buyers should ask the seller to issue a refund and cancel the order as Item Unavailable. Once the seller has fixed the issue in his shipping policy, the item can be relisted for sale again. If the buyer is still interested in purchasing the item, they can purchase it again for the re-listed price.
Where can buyers see the payment options available to them?
Payment method accepted can be found in the following places:
- The item listing page:
- On the seller's storefront:
- Directly in the cart, once you have added an item:
Buyers will be able to check out using PayPal, credit card, debit card, and in selected countries, local payment options will become available. Local bank transfer options will be available to buyers in selected countries and all payment will be processed by PayPal. This is why you will see PayPal as unique payment method accepted by the seller. Please visit the article PayPal Payments Solution FAQ for more information about the payment methods available.
Local payment methods will be shown during the checkout process :
What if a seller doesn’t have Seller Terms?
If you are a buyer and have found an item from a seller who does not have Seller Terms, please contact the seller directly to ask them about their return policy or any other questions you might have. Please know that all questions regarding return policy, condition of the item and/or other should be asked prior to placing an order.
You can contact a seller directly from their profile page, by clicking the blue “Contact seller” button.
Note: For the seller, incomplete Seller Terms may mean that your financial provider for the transaction will rule against you should a dispute arise. Further, incomplete Seller Terms may also affect the outcome of a Feedback Removal Request.