Buyer & Seller Feedback FAQ

Buyer and Seller feedback is an integral part of the Discogs Marketplace. Below, is a list of frequently asked questions related to our feedback system.

What is “feedback” and how is it calculated?

How do I leave feedback?

How long do I have to leave feedback?

Do I have to leave feedback?

What type of feedback is appropriate?

What is considered inappropriate feedback?

I’m still confused about how feedback works. Help!

 

What is “feedback” and how is it calculated?

Users who sell and buy music in the Discogs Marketplace will have feedback percentages displayed on their profile page. These feedback percentages are an average of all the positive and negative feedback they have received for selling and buying.

For example:

  • If a Seller has received three positive feedback ratings and one negative feedback rating, their Seller feedback percentage will show as 75%. 
  • If the seller receives another positive feedback rating, the percentage will change to 80% (four positives and one negative). 

Neutral feedback does not affect the user's feedback percentage positively or negatively. When neutral feedback is received, the percentage will remain the same.

How do I leave feedback?

When an order is placed, an official order page is created that shows the purchase details and buyer-seller communication.

  • Buyers can view their order pages by going to My Purchases.
  • Sellers can view their order pages by going to My Orders.

On every order page, you will see a "Send Feedback" link on the right side of the page, next to the other user's information. You can click on this link to leave positive, negative or neutral feedback for the other user.

If there is a problem with your order:

  1. Please notify the other user before leaving feedback.
  2. Allow the other user four days to respond with a proposed solution.
  3. Review this section below: What type of feedback is appropriate at Discogs?

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How long do I have to leave feedback?

Feedback can only be left within 90 days of the order-creation date. This is hardwired into our system and cannot be altered for any situation.

Do I have to leave feedback?

Leaving feedback on an order is optional. However we encourage you to provide a review so that others may benefit from your Marketplace experience. When leaving feedback, choose your words carefully, as they will become a permanent part of their Marketplace history on Discogs. Feedback is not be removed unless it meets specific and verifiable criteria.

Please note: Repeatedly asking a user to leave you feedback can be considered inappropriate behaviour and may result in intervention by Discogs staff.

What type of feedback is appropriate?

Use these guidelines when leaving feedback:

  1. Be polite. Remember, your message will be seen by people around the world! Clear, simple, and courteous language speaks loudest.
  2. Focus on the order. Others will find your feedback more useful if you describe the shipping, item condition and communication.
  3. Wait until the order is concluded before leaving feedback. Your new order is exciting, we know! However, you can leave more complete feedback if you wait until the item has been delivered and inspected.
  4. Accentuate the positive - Let the community know what went well!
  5. Be precise - Your order was “awesome”, that’s great! But others will find the feedback more useful if it describes exactly what made you feel so great about the transaction.
  6. Contact the other party if you have an issue - Unfortunately, not every order progresses perfectly. A package may take time to arrive at its destination, or it may not meet your expectations once you’ve received it, etc. In these situations, it’s important that you contact the other party first, to try and find a resolution. In most cases, they will be glad to assist and work together!

What is considered inappropriate feedback?

The following types of feedback are considered inappropriate and eligible for removal.

  1. Feedback that uses profanity, slander or libelous and insulting language - We understand that a difficult order can be very upsetting. But feedback containing profanity, slander or crude/threatening language is not allowed and will be removed regardless of whatever else is stated in the feedback.
  2. Feedback left just to attack the buyer or seller personally - We're sorry things didn't go well, but other community members won't appreciate a public argument. Stick to the facts. Name-calling, personal insults, or threats are not allowed. Feedback containing words such as "liar," "thief," “scam artist,” "bad person," etc, will be removed if reported to us.
  3. Feedback with false or inaccurate information - Your review will likely be removed if it is used to give a false impression of buyer or seller actions on the order.
  4. Feedback used to coerce or intimidate a buyer or seller into a specific action - Buyers and sellers are expected to follow Discogs policies. Using feedback as a way to force an action, especially one outside of Discogs policies is considered feedback abuse and will be met with staff action.
  5. Feedback used to artificially boost ratings - Feedback is an important component to the integrity of the Discogs Marketplace. Asking friends or family to post incomplete orders to boost ratings is not tolerated, and may lead to account restrictions (this is known as shill feedback).
  6. Feedback that is left before first trying to find a solution - As mentioned above, it is expected on Discogs that if you’ve encountered an issue, you will reach out to the other party to find a solution together. For example, negative feedback left on a seller asking where the package is, without first asking on the order page for a tracking number or shipping status. Both buyers and sellers should have the chance to find a solution first, before feedback is left.
  7. Feedback left only to argue feedback received - Also known as retaliatory feedback. Feedback should describe the order process, and not be used as a way to counter attack the feedback received. If the feedback is seen as only a counter argument or a way to “get back” at the user for their feedback, it will be considered un-constructive and likely removed.

I’m still confused about how feedback works. Help!

If you have any questions, send us a support request. A member of our team will get back to you within a few days to provide additional guidance.

                                                                                                                                                  

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