Discogs is not able to provide refunds for orders. Sellers are expected to work with buyers professionally and courteously to provide a solution in accordance with their Seller Terms and our Seller Policy .
If you feel you should receive a refund, please follow these steps:
- Contact the seller by leaving a polite and clear message on the order page indicating your concerns about the item, and asking the seller to provide a resolution for you. Should you agree to a refund, the seller should refund you using the Send Refund option on the order page. You will receive the refund via the payment method used for the transaction. The Discogs order page will update accordingly. Please note that sellers can require the item to be returned before sending a refund. Should this be the case, we advise the buyer and the seller to reach an agreement regarding the return shipping cost.
- If the seller does not respond within four days and there are concerns about the process of resolution, please click the blue "Seller not responding?" link under the message box on the order page. When this is done an automated message will be sent to the seller notifying them that a response is needed. If a response is not given, the seller's account will be suspended until the issue is resolved.
- If the seller does not provide a refund or respond, we do advise buyers to contact their payment provider (PayPal, credit card, bank, etc) to file a refund request.
Discogs does not handle financial transactions between buyers and sellers and, therefore, is unable to process or initiate a refund. If you are unable to resolve the issue with the seller, it will be up to you to contact your payment provider within their deadline for doing so.
When all of these steps have been attempted or followed but you still need advice, please contact Discogs staff through a support request.