If you have not received your order yet, please contact the seller by leaving a message on the order page to see if they can offer an update. If you have paid for tracking or insured shipping, you may also have the ability to learn more about the status of your package on the shipping company’s website.
Discogs does not handle financial transactions between buyers and sellers and, therefore, is unable to process or initiate a refund. If the issue doesn’t get resolved, it will be up to you to contact your payment provider within their deadline for doing so. Please contact Discogs staff through a support request when an order has reached this point, as we need to be aware of sellers who aren’t following through on our policy.