What Do The Different Order Statuses Mean?

The following document explains all of the various order statuses possible on a Discogs order page. Some of these statuses will be automated, while others will be manually set by the seller. 

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Invoice Sent: All orders using the PayPal Payments solution should arrive as Payment Received, as the buyer sends payment as part of their checkout process. If the order page does not automatically update to Payment Received, it means that the buyer did not complete the checkout process properly and payment was not sent. For more information please read the section What should a seller do if an order is in the Invoice Sent status? in our related FAQ article.

If you have any questions, please communicate with the seller using the order page or contact us.

 

Payment Pending: When a payment is sent, but does not clear right away, PayPal marks this payment as pending. Typically, this is the result of an e-check. The Discogs order page will also reflect this pending payment by updating the order status to Payment Pending. When the payment clears, Discogs will update the order to “Payment Received”. We advise our sellers to wait until the order is set to Payment Received before sending out your items.

Payment Received: After a buyer makes payment, orders will move straight to Payment Received status. At this point, the ability to adjust the order status via the order page is no longer available.

It may happen that an order arrives as Invoice Sent. If this has happened and your buyer is unable to send payment, please review the following help document: Why Am I Unable To Pay For My Order?

 

Payment received

In Progress: The seller received the payment and is preparing the order for the shipment. This is an optional order status that can be used in between “Payment Received” and “Shipped”. This status can be enabled to let buyers know that their order is being processed, being packed or ready to be shipped. It can only be used following the Payment Received status; sellers cannot skip to or revert back to this status.

This status can be especially useful for big sellers that need to search for the record in their warehouse. Sellers can leave an optional courtesy message to inform the buyers about the progress of the order directly in the comment box that appears when "In Progress" is selected.

Shipped: The seller should set the order to this status once the order has been shipped to the buyer. If applicable, be sure to post the tracking number on the order page!

Merged: The seller has merged this order with one or more orders with the same buyer. This helps keep track of all items ordered by the same buyer!

Cancellations: The order has been cancelled, either by the seller or automatically after no payment was received. Please read further in the following document to learn more about order cancellations, and regarding how refunds work on an order page: Types Of Order Cancellations

                                                                                                                                               

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