How Do I Refund An Order?

The team at Discogs has been working to improve how refunds are handled. We are introducing a new refund popup on May 17, 2023. Orders that are created before that date will have the current refund popup that appears when you click on Send Refund on the order page and, orders created after will get the new one. We will explain both processes in detail in this document. 


Sometimes it will be necessary for a seller to provide a partial or full refund for an order. To submit a refund, click the More button on an Order page and then select Send Refund. Unless you want to issue a full refund and cancel, do not cancel the order. This will prevent you from being able to partially refund the order. For more information about the cancellation, please visit How To Cancel An Order As A Seller

The Send Refund feature is available for 90 days after the order has been created. It is available only if the order is in the status Payment Received or Shipped.

For Orders Placed Before 05/17/2023

When you click on Send Refund, a pop-up will ask you to enter the total amount you're refunding.

The order page will be updated accordingly and the payment will be returned to the buyer in the payment method they used for the original transaction. The refund includes any fees and taxes collected at the time of payment (UK VAT, EU VAT, AU GST, NZ GST, JCT, US Marketplace Facilitator, and any other order taxes).

When issuing a partial refund on an order where Discogs collected sales tax, enter the full amount that you wish to return to the buyer. 

Note: When you issue a refund the proportion of the Partner Commission (Discogs’ selling fee and any sales tax collected in the original transaction) will be automatically calculated and remitted to the buyer. 

In the below example, the seller is refunding a partial amount of $4.00 of the total $9.60 order total. 

partial refund screen showing the partial refund amount of 4USD

$4.00 is the total refunded amount that the buyer will receive, however this refunded amount will only draw $3.45 from the seller’s PayPal account. The remaining $0.55 of this amount will be automatically calculated and remitted to the buyer by PayPal, returning the proportion of the Partner Commission (Discogs’ selling fee and any sales tax collected in the original transaction). 

For Orders Placed After 05/17/2023

You will get the new popup when clicking on Send Refund: 

the image shows the new refund pop-up

If you select a Full Refund, you will be asked to confirm and send the entire amount back to the buyer:

the image shows the full refund option pop up

If you select a partial refund, you will be able to enter specific refund amounts for each item in the order and for the cost of shipping:

the image shows the partial refund option

In the example above, a seller refunded $1.25 towards the cost of the first item and $1.00 towards the cost of the third. The seller will also be refunded the appropriate amount of tax, when applicable. You can partially refund any of the items in an order or leave a field blank and no refund amount will be submitted for that item.

More About Refunds

Discogs makes it easy to partially or fully refund any order. A few more things you should know:

If the refund includes cents, don’t forget to use a dot ( . ) and not a comma ( , ) to separate the dollars and cents. This applies to all currencies.

When you partially refund an item and/or shipping cost, you will also receive a partial refund on the selling fee.

PayPal might not refund their fees in certain cases. We recommend contacting them for more information. You can also read here to know more about PayPal transaction fees.

Please note that generally, sellers must have enough funds in their PayPal balance to cover a refund. These funds must sufficiently cover the total order amount as well as any associated PayPal fees. That said, depending on the seller’s region PayPal will try a secondary source (for example, a credit card or bank account) if the PayPal balance is not enough to cover the refund. For clarity on how your refunds are processed, please contact PayPal.

If the refund doesn’t go through immediately, the order page will update with the “Refund pending” status. This is the case where the seller submits a refund, but the buyer has not received it yet. You can see also a green banner on the order page confirming the process:


In cases where the Send Refund option is no longer available on the order page, please contact our support team for assistance with refunding. 


Still have questions?

Submit a request.