Sometimes it will be necessary for a seller to provide a partial or full refund for an order. The Send Refund feature is available for 90 days after the order has been created. It is available only if the order is in the status Payment Received or Shipped.
As a seller, you can choose one of two options when refunding a buyer:
- refund the buyer using PayPal directly. If you need assistance, you can visit here.
- use the Send Refund feature on the order page by clicking on the More button
A pop up will ask you to enter the total amount you're refunding.
If the refund includes cents, don’t forget to use a dot ( . ) and not a comma ( , ) to separate the dollars and cents. This applies to all currencies.
Note: Do not process the refund in both locations, as this will result in a second refund. If this happens please, ask your buyer to pay you back the second refund. As we don’t have access to refunds, we cannot reverse them.
The order page will be updated accordingly, your buyer will receive their refund, and you as a seller will be credited the appropriate sales fees. If you refund using PayPal, you do not need to mark the refund on the Discogs order page.
In general, we recommend that you refund on the Discogs order page, rather than within PayPal.
Please note that sellers must have enough money already in their PayPal account to issue a refund. Previously, PayPal would withdraw enough from the seller’s funding source to cover a refund (for example, credit card or bank account). Now, sellers will need enough funds in their PayPal Balance to cover a refund. These funds must sufficiently cover the total order amount as well as any associated PayPal fees.
For sellers on our legacy payment system:
A small group of sellers may still be using our legacy payment system. If you are one of those sellers and you wish to send a refund, there are a few steps to follow. First, you will need to issue your refund via the payment method used for the order. For instance, if the buyer paid with PayPal, you will need to send a PayPal refund to the buyer for the relevant amount.
After you have done that, you can mark the refund on the order page. Click the "More" button and select the "Send Refund" option (see image above).