How Can I Remove An Item From An Order Page?

All orders should arrive in the status of Payment Received, at which point order modification is locked. The seller should instead simply issue a partial refund using the “Send Refund” option on the order page.

The order page can be modified only if the order is in the Invoice Sent status. With our PayPal Payments Solution, this isn’t an order status you will see often. That said, should you have an order that lands in this status, you can:

  • remove an item
  • edit shipping (price & method)
  • merge orders

For more information on how to send a refund, please review our separate help document: How Do I Refund An Order? If you have an order that’s stuck in Invoice Sent, please contact our support team for assistance.


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