How Can I Remove An Item From An Order Page?

With the new PayPal Payment solution, it’s no longer possible to remove an item from an order. This is because the order arrives in the “Payment Received” status, at which point order modification is locked. The seller should instead simply issue a partial refund using the “Send Refund” option on the order page.

For more information on how to send a refund, please review our separate help document: How Do I Refund An Order?


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