What Are Seller Terms?

What are Seller Terms?

Sellers are expected to provide clear shipping information, which is to be placed within their Seller Terms.

Buyers should be able to see, in advance, exactly what shipping costs they will be paying, regardless of the item or shipping method, on top of the purchase price. This is part of our Sales & Transactions Policy.

Sellers can manage their Seller Terms from their Seller Settings page by scrolling down to the section that says Seller Terms, underneath the Shipping Policies section.

Where can I view a seller's Shipping & Payment Terms?

The information entered in the Shipping Terms text box will be visible on the bottom of the page for every item the seller lists for sale. The information will also be exposed if a buyer clicks on the "View Shipping and Payment Information" button for the item for sale:

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Seller terms can also be viewed directly from a seller's profile page:

 

You can also view the seller's terms directly from the cart before placing the order:

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What needs to be included in the Seller Terms?

Sellers are required to provide clear and detailed information on the actual shipping prices and return policy here. This means the prices for the various shipping methods they offer to all the countries they ship to.

  • The seller is required to have Seller Terms listed, even if they set up an automated Shipping Policy. Sellers will need to save Seller Terms before the Shipping Policies editor is accessible.

Here is a very basic example of what we consider to be acceptable Seller Terms:

In the event that a seller does not have complete Seller Terms available at the time of purchase, our default policy will be applied to the account in the event of any dispute resolution between buyer and seller. This is part of our Sales & Transaction Policy.

                                                                                                                                                  

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