Sellers can choose to have orders automatically cancelled due to Non-Paying Buyer if payment is not received within 4-14 days after the invoice is sent. Automated negative feedback is left for the buyer with this cancellation status.
To use the Automatic Non-Paying Buyer Cancellation feature:
- Go to your Seller Settings page.
- Scroll down to the bottom of the page where you will find the Automatic “Non-Paying Buyer” Cancellation section.
- Click the box to enable the feature.
- Select the number of days you would like to allow before the order is automatically cancelled due to non-payment. You can select from a range of 4-14 days.
- Click the "Save" button.
Please note that if you remove an item from an order, the Automatic Non-Paying Buyer-feature will automatically be disabled for this order.