Sales fee credits are issued when a seller sends their buyer either a partial or full refund. These credits are automatically calculated and issued when a seller sends a refund either on the Discogs order page or within PayPal. The sales fee credit will be sent to the seller’s linked PayPal account.
For more information on how to issue your buyer a refund, please review our separate help document: How Do I Refund An Order?. As mentioned in this document, to simplify the process we recommend that you refund on the Discogs order page, rather than within PayPal.
Please note that the Send Refund feature is only available for 90 days after the order has been created. It is available only if the order is in the status Payment Received or Shipped.
If you have issued a refund and you have questions about the sales fee credit and how it was calculated, please contact our support team.