Why Was An Invoice Automatically Sent To My Buyer?

If an invoice was automatically sent on one of your orders, then you have Automatic Shipping Policies set in place. Check your Shipping Settings to confirm!

You have Automatic Shipping Policies in place for one of two reasons: Either you manually added them from your Shipping Settings, or you once clicked this checkbox on an order page:


Clicking that box will create a shipping policy based on the media format and buyer’s country. Using the example from this image above, if the checkbox was clicked, moving forward, any time a UK buyer purchased a Vinyl (Large), an invoice with €10 shipping costs would automatically be issued.

If you do not wish to have this shipping policy in place, simply delete it from your Shipping Settings. On that page, click on the shipping policy you wish to delete, then click on the red Delete Policy at the bottom.

Don't forget to update your Seller Terms if necessary as well! This can be done from within your Seller Settings. Scroll down to the Seller Terms section and update the text in the text field there so that it matches any Shipping Policy you may have in place.


Want to stay up-to-date on Discogs news, and receive Community Tools straight to your inbox? 
Update Your Notification Settings »

Was this article helpful?
Have more questions? Submit a request