The Buyer’s Discogs Address Is Different From Their PayPal Address. What Should I Do?

The best thing to do in this situation is to establish contact with the buyer. There are many reasons why a buyer may have two different addresses, and it’s best that you clarify with the buyer which address he or she wishes to use. 

If you are unable to reach the buyer, use your best discretion as to what is best for the situation:

  • If you choose to cancel the order, please use the option "Per Buyer's Request". Should the buyer leave negative feedback to complain about the cancellation, you can file a formal review request and the feedback will be removed.
  • If you do wish to send the item, please keep in mind PayPal’s seller protection policies. PayPal will only cover items that were sent to the address listed on PayPal’s Transaction Details page. When a buyer checks out on Discogs, they are asked by PayPal to confirm their address. The address that the buyer selects will then be sent through to PayPal. We would strongly encourage sellers to always send the item to the address listed on the Transaction Details page in PayPal.


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