As of February 1, 2022, we have updated our standard payment system and as such, the checkout process is slightly different from our previous one. You can read more about our new PayPal Payments solution for sellers here.
The following document describes an order workflow unique to our legacy checkout process, which can be recognized by the green banner appearing after clicking on the button “Place order and pay now” in the cart.
"Payment Pending" Order Status
In the cart, once you have clicked on "Place order and pay now", the following banner will appear:
Here, you can pay your order directly by selecting "Checkout using ..."
Alternatively, you can go to the order page and click on the checkout button to send payment:
Once payment is sent from either source, the order status will update to Payment Pending:
The seller will then confirm payment manually once they review the order and their PayPal account, and update the buyer regarding shipping. At any time, both buyer and seller can communicate about this process by leaving a message on the order page.
If the seller does not update the order to Payment Received within 4 days, or they don't update it to Shipped within the shipping schedule stated in their terms, please file a Seller Not Responding report on the order page. This will notify the seller that a reply or update should be provided in this order. Failure to do so will result in an account suspension for the seller.