We’ve gathered our most frequently asked questions related to buying on the Discogs app to help you have a more seamless buying experience on Discogs.
Managing your purchase
When browsing items for sale in the Marketplace, to add an item to your cart simply tap the item you’d like to purchase. The item page will load with relevant information to review (item details, seller rating and seller terms, add to cart or browse more copies for sale, etc.). Once you tap on “Add to Cart”, a notification will show at the bottom of the screen letting you know that the item has been added to your cart.
When using the Discogs Android App, you can access the items in your cart in two different ways:
- Tapping the shopping cart icon on the top of every page;
- Using the left side menu: Menu > Buy Music > Cart
Items that allow Make Offer will show a button next to Add to Cart on the item page. Tap that blue Make Offer button to go to the offer page. In there you’ll need to type the price you want to offer for the item. You can also add notes for the seller if necessary, to let them know any relevant information. Check that everything is correct and tap the Submit Offer button to send the offer.
If you want to keep track of the offer made, go to Buy Music > Offers Made.
If you have the items you want to buy added to your cart, you will see a green button called “Proceed to Checkout”. When tapping “Proceed to Checkout” you will be able to review the order details, which contains the following: Seller’s username, rating, accepted payment methods, the number of items and the total price.
If the seller has Automatic Shipping Policies activated on their account, you will already see the shipping costs displayed here. In this case, you can also tap on the “Shipping Methods” button to review and select the various shipping methods the seller might offer. If the seller does not have Automatic Shipping Policies set up, you will see the text “To be determined by the seller, additional shipping costs may occur.” In this case, you will have to wait for the seller to review the order and manually send an invoice adding the shipping costs.
Before placing the order, you can also review and modify your shipping address by tapping on the “Shipping Address” button. If your shipping address is different than the one in your PayPal account (if you’re using PayPal), be sure to let the seller know of the discrepancy and to specify which address you wish to use.
Once you have reviewed all of this information, you can finalize the order by tapping the “Place Order” button. By tapping here, you are agreeing to the Sales & Transaction Policy and the seller’s own terms, as listed in their Seller Terms. Once you tap this button, you will be taken to a new page that displays the following message:
Thank you for ordering from (seller's name)
The seller will contact you with instructions on how to complete your purchase. If you have questions about your purchase, please contact the seller via the purchase page.
You will then be given two options:
- View your purchase: This will take you to the order page for the item you just purchased.
- View all of your purchases: This will take you to your Purchases page.
Managing your purchase:
If you see or receive a notification that your order has been set to the Invoice Sent status, your order is ready to be paid. If the seller accepts PayPal, you will see a blue “Checkout Using PayPal button.
When selecting this payment method, you will be redirected to a PayPal link where you can log in to your PayPal account and proceed with the payment. Once the payment is sent, the order status will automatically update to Payment Pending. Later, the seller will update the status to Payment Received and/or Shipped.
When paying with a method other than PayPal, follow the steps as outlined by the seller. For example, if paying by bank transfer, the seller’s bank details will display on the order page, which you can use for your transfer. For any other payment questions, please message your seller directly on the order page.
If you’d like to contact your seller via the order page, you can leave a message by scrolling down, typing your message in the text field and tapping on the blue “Send Message” button.
If the seller of the order has not responded you after 4 days of your last message or has not updated the status correspondently, please use the Seller Not Responding? feature under the text box so the seller is notified about this.
Once you have received a refund from the seller, you will have the option to confirm the refund via the order page.
You will see a green sentence on the top of the page giving information about the refund. You will have the option to tap No if you have not received this refund and Yes if you have.
Once the refund is confirmed, you will see the total order cost updated and a notification on the order timeline.
Once you have received your order and check that everything is correct, we recommend you to leave feedback on this seller.
On the order page, you can scroll down under the Items Details section to view the Sellers Username and rating. If the order is eligible to leave feedback you will see a blue icon called Send seller feedback. Tap the button and select the type of feedback you want to leave (Positive, Neutral or Negative), tap Next Step, write a small text that defines your experience with the seller (read here how to leave appropriate feedback) and tap on the green button, Send Feedback.
You have the option to remove from Wantlist and Add to Collection after leaving feedback on a purchase, go for it!
If you have any doubts or questions about your order, you can review our Help Center to find out more information about Discogs policies and procedures. Within these help documents, you will find all the necessary information about how to resolve possible questions you might have.
If you have any trouble with your order that cannot be resolved by reading our help documentation, or if the seller is not able to assist you, feel free to contact us via our App Contact Form. If you scroll all the way down on your order page, you can tap “Contact Discogs Support” and select the reason for your message; this will help us filter your request to provide you with the best and most efficient service.