Communication is not only the key to a successful order but important when contacting our Community Success Team. Below are some helpful tips on how to get the most out of support on Discogs!
Are you getting ready to file a ticket but not sure how to?
You can file a support request by clicking on “Submit a request” next to your profile picture, at the bottom of every document or by clicking on this link: https://support.discogs.com/hc/requests/new
You will be prompted to log into your account, or to continue as a guest. Logging into your account before filing a request allows for support staff to locate your user information securely. Otherwise we will ask you to verify specific account information before providing direct support.
There’s no wrong answer when filling out the support request form, but please take a moment to categorize your issue. This helps us organize incoming requests and ensure everyone is receiving the best and most efficient assistance possible.
P.S. When in doubt, include your order number! This helps us assess the situation as soon as we receive the request so we can help.
Have you already filed a ticket with our support team? If the answer is yes, can you please check the following:
- Did you file the ticket using the email address associated with your Discogs account? Doing so will help us to provide the most efficient support possible!
- Please be sure to only file one request. Once your support request has been filed we will be sure to answer you as soon as possible. Filing multiple requests can slow down our support queue.
Did you receive an automated response or article suggestion that did not fully address your question?
If so, please go ahead and respond directly to that email. This will open your request back up and ensure that one of our coordinators will respond to you directly!
Have you already submitted a ticket and are waiting on a reply from us?
Our Help Center contains lots of helpful information! If you have yet to please take a look at our Help Center while waiting for a reply from our Community Success Team. You will want to search by using appropriate keywords to locate the corresponding help document.