Ce document est actuellement uniquement disponible en Anglais. Merci pour votre compréhension.
-------------
Have you successfully placed an order and are excited to get your new records as soon as possible? By following the below mentioned steps, this process will be quick and easy! Let us know if you still need help or if something is unclear.
Access your purchases:
You can access your purchases by tapping on Buy Music > Purchases in the left hand menu and then selecting the purchase you want to go to:
Payment Checkout
Once you have found the record you want to buy you can add it to the Cart and just proceed to the checkout :
When you click on Proceed to Checkout you will be redirected to another page where you can see the details of the orders. You can also select the Shipping method and review your Buying Shipping address :
When you click on "Place you order" you will be redirected to the payment page. Here you can see the payment methods accepted by the Seller and proceed with the payment.
You will be redirected to a PayPal link where you can log in to your PayPal account and proceed with the payment.
Once the payment is sent, the order status will automatically update to Payment Received. Later, the seller will update the status to Shipped.
The seller can also use an optional order status called “In Progress” before the shipment; this status means that the seller is preparing the order for the shipment. If you want to know more about the different order statuses, please, visit What Do The Different Order Statuses Mean?
If you paid the order using an e-check, the order status will be updated to “Payment Pending”. Only when the payment has been cleared will the order status update to “Payment Received”. For more information, visit Why Does Discogs Show "Payment Pending" On My Order?
Note: When paying with a method other than PayPal, follow the steps as outlined by the seller.
For any other payment questions, please message your seller directly on the order page.
Messaging a seller
If you’d like to contact your seller via the order page, you can leave a message by scrolling down, typing your message in the text field and tapping on the blue “Send Message” button:
If the seller of the order has not responded after 4 days of your last message or has not updated the status correspondently, please use the Seller Not Responding? feature under the text box so the seller is notified about this:
Leaving feedback
Feedback is very important on Discogs! For this reason, we ask our users to leave feedback only once the order has been completed and any related questions or concerns resolved.
Once you are ready to leave feedback for a seller, on the order page, you can scroll down under the Items Details section to view the Sellers Username and rating.
- If the order is eligible to leave feedback you will see a blue icon called Send seller feedback:
Tap the button and select the type of feedback you want to leave (Positive, Neutral or Negative), then tap Next Step, write a small text that defines your experience with the seller (read here how to leave appropriate feedback) and tap on the green button, Send Feedback:
You will have the option to remove the newly purchase item/s from your Wantlist and Add to Collection right after leaving feedback on a purchase - go for it!
Help is here:
Help Center
If you have any doubts or questions about your order, you can review our Help Center to find more information about Discogs policies and procedures.
Within these help documents, you will find all the necessary information on how to resolve possible questions you might have.
Contact support
If you have any trouble with your order that cannot be resolved by reading our help documentation, or if the seller is not able to assist you, feel free to contact us via our App Contact Form:
- If you scroll all the way down on your order page, you can tap “Contact Discogs Support” and select the reason for your message; this will help us filter your request to provide you with the best and most efficient service.
