Controllo di feedback e rimozione

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Feedback is an integral part of the Discogs Marketplace, but for various reasons, feedback may need to be removed from time to time. We’ve put together the following questions and answers to help make clear how feedback can be removed on Discogs.

Removing Feedback I Left:

I want to change the feedback I gave a user. What should I do?

The feedback I left a user is gone. What happened?

Removing Feedback I Received: 

I just received negative feedback. What should I do?

How can I request a formal feedback review from Discogs?

What information is considered during a feedback review?

How can I inform Discogs of the reason I’d like my feedback removed?

How long does it take for Discogs to process a feedback removal request?

Is there a way to speed up my feedback removal request?

What’s the status of my feedback removal request?

What if I don’t agree with the outcome of my feedback removal request?

 

Removing Feedback I Left:  

I want to change the feedback I gave a user. What should I do?

You can remove your own feedback directly on the order page! Feedback is displayed below the buyer and seller details. If negative feedback was given, you will be able to leave feedback again. 

From the order page, you can use the "Remove My Feedback" button to remove the feedback you left for the other user.

You can only remove your feedback up to 90 days after the date the order was placed. Once you remove your feedback, it will not be possible to leave new feedback. Removal is permanent.

The feedback I left a user is gone. What happened? 

If you don't see the feedback that you once left on an order, it was reported to us via a Feedback Removal Request, and has been removed by Discogs staff after a review process.  

Feedback is a very important part of the Discogs community. However, if the feedback is reported to us and if it violates Discogs' terms, our staff must remove it.  

Decisions on the feedback review process are not reported.

 

Removing Feedback I Received: 

I just received negative feedback. What should I do? 

First, try to see if you and the other user can come to an agreement on your own. 

  • Have you tried communicating with the other person directly on the order page?
  • Is it possible that you can resolve the issue and come to an understanding or compromise?
  • Is a feedback review request necessary or can you reach an agreement? 

Emails can and often do get lost in spam filters, and the order page is all we have to verify conversation if necessary. This is important when we review requests.  

If you have tried to reason but are unable to come to an understanding, you may file a formal Feedback Removal Request with us.  

Please do note that repeatedly asking someone to remove feedback, particularly without offering a solution, can be interpreted as aggressive behavior. 

How do I request a formal feedback review from Discogs?

If you are unable to reach an agreement and you feel that the feedback does not appropriately reflect the order, you may try a Feedback Review Request. Feedback Review Requests must be made through the request link at the bottom of buyer/seller feedback pages (see below). 

Requests will only be approved if the feedback on the order page clearly violates our feedback guidelines. Feedback that does not clearly meet any of the reasons outlined in these guidelines may not be removed. Reviews do not guarantee removal. 

Requesting Feedback Review

  1. Go to your feedback page (accessible from your Profile page).
  2. Click the triangle to the far right of the feedback to be requested for removal.
  3. Select "Request Review" from the pop up menu.
  4. Select the correct option from the feedback removal review page.
  5. Click the "Request feedback review for this order" button.

Note: Requests sent to any @discogs.com address will not be considered and will not receive a response.

 

What information is considered during a feedback review? 

  • Communication between buyer and seller. Was the issue communicated before the feedback was left? Were both users courteous and attempting to reach an agreement?
  • The history of both the buyer and the seller across the site.
  • Any relevant information visible on the order page. 

Feedback that does not clearly meet any of the reasons in the abusive feedback guidelines may not be removed.   

Please note as well that feedback is only considered for review once you have filed your Feedback Removal Request. The age of a feedback does not mean that we will automatically review or remove it. 

How can I inform Discogs of the reason I’d like my feedback removed? 

When you file your Feedback Removal Request, you’ll have the option to write a short message to our Feedback Staff as to why you’d like to see this feedback removed. This is the only way to state your case. Please do not write us a support ticket on top of this, as this is a separate support system and can slow down our processes.

How long does it take for Discogs to process a feedback removal request? 

We strive to have all Feedback Removal Requests reviewed within 96 hours. However, during our busier seasons, it can take up to 7 business days to process. We thank you for your patience while we take the time to get to all of our removal requests!

Is there a way to speed up my feedback removal request? 

No. Filing a Feedback Removal Request is the only, and therefore fastest, way to have feedback reviewed. Any attempts to speed up the process via a support ticket will be answered with an automated response explaining the information in this document.

What’s the status of my feedback removal request? 

Discogs staff are not able to provide updates on in-progress reviews. 

Once your feedback review is complete, you will receive a notification in your Discogs inbox with information about whether the feedback has been removed or not. While the process may take only three days to complete, during high traffic times it is possible for a request to take up to 7 business days for final processing.

What if I don’t agree with the outcome of my feedback removal request? 

All feedback review requests are final. Once a decision has been processed, no appeals or further reviews are possible.  

We always encourage parties to continue working together to resolve issues or concerns amicably, at which point either party is free to remove their own feedback. Please do note that repeatedly asking someone to remove feedback, particularly without offering a solution, can be interpreted as aggressive behavior.  

Additionally, we strongly recommend leaving a brief and polite reply to any feedback comments - taking a moment to clearly and earnestly describe your perspective on the issue is generally seen positively by community members looking at any feedback comments later on!

                                                                                                                                                 

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