Questo documento è solo disponibile in inglese al momento. Grazie per la comprensione.
Buyers are required to provide payment promptly once the seller sends an invoice for the order as explained in our Sales & Transactions Policy. As such, order cancellation types are at the discretion of the seller. If you’ve received negative feedback, please leave the seller a polite message to discuss this with them.
For future orders, if you want to cancel an order, you need to leave the seller a message explaining why they need to cancel within 4 days of the order creation. If you do not leave them a message, or respond to their questions, a seller can cancel the order as Non Paying Buyer, which leaves negative feedback automatically.
So long as an invoice has been issued and 4 days have passed since then, it is the seller’s right to cancel as Non Paying Buyer.
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