Situations may arise where you need help or you require specific information. Listed in this article are the different ways we can help you.
Help Center
Our Help Center contains lots of helpful information! It is divided into sections that will help you to easily find the article of interest. You can also use the Search function by using appropriate keywords to locate the corresponding help document.
Contact the Community Support Team
If you didn't find what you need in our Help Centre you can contact us directly. There are two options for this:
- Chatbot
You can click on the chatbot icon in the bottom right of the page.
This chatbot can offer support on a number of different topics and is updated reguarly. If the chatbot is unable to resolve your query, you will be given an option to submit a ticket to the community support team.
Speaking with the chatbot first about your issue will allow us to prioritise your ticket and get you faster support.
- Ticket Form
Submit a support request form by clicking the "Submit a request" link found at the bottom of every help article.
Logging into your account before filing a request allows for support staff to locate your user information securely. Otherwise, we will ask you to verify specific account information before providing direct support.
There’s no wrong answer when filling out the support request form, but please take a moment to categorize your issue. This helps us organize incoming requests and ensure everyone is receiving the best and most efficient assistance possible.
Please note: it is no longer possible to submit NEW tickets to the community support team by emailing help@discogs.com. All new tickets should be created via the support form or via the chatbot.
Please be sure to only file one request. Once your support request has been filed, we will be sure to answer you as soon as possible. Filing multiple requests can slow down our support queue.
If you receive an automated response or article suggestion and this does not fully address your question, please go ahead and respond directly to that email. This will open your request back up and ensure that one of our Coordinators will respond to you directly!
Forum and Group
Discogs is a big community and you can find a lot of helpful information in our Forums and Groups. Here you will find experienced users ready to help you with your requests, existing conversations related to the topic you are interested in, or you can create a new discussion yourself! For more information on how to post and use our Forums and Groups, please visit our Community Guidelines document.
