Welcome to the Discogs Help Center. How can we assist you today?

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• Feedback Review & Removal

  Feedback is an integral part of the Discogs Mar...

• Two-Factor Authentication: Set Up, Removal & Token Generation

  Two-factor authentication or 2FA (Multi Factor ...

• What Can I Do If My Account Has Been Compromised?

  Effective date: June 7, 2023 Discogs is committ...

• What Can I Do If I Suspect I have Been Scammed?

  Discogs is committed to ensuring a safe and tru...

• How To Contact Discogs Community Support

  Situations may arise where you need help or you...

• Why Are Some Items Blocked In The Discogs Marketplace?

  Not all releases are eligible to be bought and ...

• Seller Guidelines & Best Practices

  We like successful orders as much as you do! Fo...

• What Is A Commercial Receipt And How Can I Use It?

  What is the commercial receipt? The commercial ...

• What's The Difference Between A Hobby Seller And A Business Seller?

  Discogs verifies some seller account informatio...

• What Are The Fees For Selling On Discogs?

  It’s free to list your items for sale. When you...

• How To Grade Items

  Discogs uses the Goldmine Standard for grading ...

• How To Ship An Order Internationally

  Selling to international markets comes with ext...

• What Are Shipping Policies And How To Use Them

  Effective date: March 18, 2021   What are Ship...

• Why Are My Items Showing As "Pending” In My Inventory?

  From time to time, Discogs rolls out a mandator...

• What Is A Listing Violation?

  Any item that violates Discogs policies or infr...

• PayPal Payments Solution FAQ

  Discogs is making payments simpler with the Pay...

• Understanding The Discogs Selling Fee

  Discogs collects a selling fee and all applicab...

• What Is The Difference Between Cancellation And Refund Of An Order? 

  From time to time, you may need to cancel an or...

• Best Practices For Buying Safely On Discogs

  Effective date: April 18, 2024 Discogs is an in...

• Why Am I Unable To Pay For My Order?

  From time to time, a buyer may encounter an iss...

• Why Does Discogs Show "Payment Pending" On My Order?

  Discogs will automatically set an order status ...

• I Haven't Received My Order Yet. What Should I Do?

  From time to time, packages can take longer tha...

• How Can I Cancel An Order That I Placed?

  It is not possible for a buyer to cancel an ord...

• My Seller Isn’t Responding. What Should I Do?

  Communication is the key to every successful or...

• I’m Unhappy With My Order. What Should I Do?

  It’s unfortunate when an order arrives and it d...

• Quick Start Guide For New Contributors

  This guide takes about 20 minutes to read. Read...

• How Can I Get Removed From The CIP?

  How to escape the CIP Leaving the CIP is easier...

• Overview Of Submission Guidelines For Releases

  Basic Guidelines Have the exact release in fro...

• Terms of Service

  Last updated: May 16th, 2025  ACKNOWLEDGMENT AN...

• Community Guidelines

  The Community Guidelines apply to the Forum, Gr...

• What Can I Do About A Double VAT Charge?

  As a Marketplace Facilitator, Discogs has a res...

• Buyer Policy

  Last Updated: February 5, 2025 This Buyer Polic...

• Seller Policy

  Last Updated: February 5, 2025 This Seller Poli...

• Suspension Guide

  My Account Was Suspended, What Should I Do? If...