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Welcome to the Discogs Help Center. How can we assist you today?

  • Account & Site Features

  • Buying

  • Selling

  • App

  • Database & Contributing

  • Policy

Promoted articles

  • Understanding The Discogs Selling Fee

    In February 2022, we introduced our PayPal paym...

  • How To Contact Discogs Community Support

    Situations may arise where you need help or you...

  • How Do I Set Up And Remove Two-Factor Authentication On My Discogs Account?

    Two-factor authentication is a security feature...

  • Suspension Guide

    My Account Was Suspended, What Should I Do? If...

  • Feedback Review & Removal

    Feedback is an integral part of the Discogs Mar...

  • Safe Buying Tips

    This is a compilation of some common-sense tips...

  • Why Am I Unable To Pay For My Order?

    From time to time, a buyer may encounter an iss...

  • Why Does Discogs Show "Payment Pending" On My Order?

    Discogs will automatically set an order status ...

  • How Can I Cancel An Order That I Placed?

    It is not possible for a buyer to cancel an ord...

  • My Seller Isn’t Responding. What Should I Do?

    Communication is the key to every successful or...

  • I Haven't Received My Order Yet. What Should I Do?

    From time to time, packages can take longer tha...

  • I’m Unhappy With My Order. What Should I Do?

    It’s unfortunate when an order arrives and it d...

  • How To Ship An Order Internationally

    Selling to international markets comes with ext...

  • PayPal Payments Solution FAQ

    Discogs is making payments simpler with the Pay...

  • What Is A Commercial Receipt And How Can I Use It?

    What is the commercial receipt? The commercial ...

  • Seller Guidelines & Best Practices

    We like successful orders as much as you do! Fo...

  • What Are Shipping Policies And How To Use Them

    Effective March 18, 2021 What are Shipping Pol...

  • Why Are My Items Showing As "Pending” In My Inventory?

    From time to time, Discogs rolls out a mandator...

  • How To Grade Items

    Discogs uses the Goldmine Standard for grading ...

  • What Is A Listing Violation? 

    Any item that violates Discogs policies or infr...

  • How Do I Refund An Order?

    Sometimes it will be necessary for a seller to ...

  • Discogs App FAQ

    Note: Should you experience any issues with the...

  • Quick Start Guide For New Contributors

    This guide takes about 20 minutes to read. Read...

  • How Can I Get Removed From The CIP?

    How to escape the CIP Leaving the CIP is easier...

  • Overview Of Submission Guidelines For Releases

    Basic Guidelines Have the exact release in fro...

  • What Can I Do About A Double VAT Charge?

    As a Marketplace Facilitator, Discogs has a res...

  • EU & UK Tax Information

    As of July 1, 2021, Discogs is charging two typ...

  • Discogs & VAT

    As of 1 of July 2021, Discogs is collecting Sup...

  • Why Are Some Items Blocked In The Discogs Marketplace?

    Not all releases are eligible to be bought and ...

  • Terms of Service

    Effective Date: August 25, 2021 ACKNOWLEDGMENT ...

  • Community Guidelines

    The Community Guidelines apply to the Forum, Gr...

Account & Site Features

General

  • Understanding The Discogs Selling Fee
  • How To Contact Discogs Community Support
  • How To Report Spam To Discogs
  • What Can I Do If My Account Has Been Compromised?
  • How To Protect Your Account And Your Marketplace Transactions
  • How To Report Abusive Behaviour
See all 21 articles

Account Settings

  • How Do I Set Up And Remove Two-Factor Authentication On My Discogs Account?
  • How To Stay Up-To-Date On Discogs News
  • How Do I Change My Profile Picture?
  • How Do I Change My Username?
  • How Do I Change My Account Settings?
  • How Do I Change / Reset My Password?
See all 9 articles

Account Status

  • Suspension Guide
  • How Do I Activate My Account?
  • How Can I Close My Account?

Feedback Ratings

  • Feedback Review & Removal
  • Buyer & Seller Feedback FAQ
  • Feedback Guidelines
Buying

General

  • Safe Buying Tips

Placing An Order

  • Why Am I Unable To Pay For My Order?
  • Why Are So Many Items In The Marketplace Greyed Out?
  • How To Buy Music On Discogs
  • Why Do I See The Message “You Do Not Meet This Seller’s Minimum Buyer Rating Requirements”?
  • Where Can I See Shipping Costs and Payment Options?
  • How Can I Make An Offer?

Help With An Existing Order

  • Why Does Discogs Show "Payment Pending" On My Order?
  • How Can I Cancel An Order That I Placed?
  • My Seller Isn’t Responding. What Should I Do?
  • I Haven't Received My Order Yet. What Should I Do?
  • I’m Unhappy With My Order. What Should I Do?
  • What Do The Different Order Statuses Mean?
See all 12 articles
Selling

General & Seller Settings

  • How To Ship An Order Internationally
  • PayPal Payments Solution FAQ
  • What Is A Commercial Receipt And How Can I Use It?
  • Seller Guidelines & Best Practices
  • Why Is The Discogs Marketplace Not Available In My Country?
  • How Can I Apply A Discount To My Items?
See all 16 articles

Shipping Policies

  • What Are Shipping Policies And How To Use Them
  • Shipping Policies Glossary
  • Shipping Policies FAQ
  • Shipping Labels & Rates (U.S.)
  • Shipping Rates & Policy Guides (The Americas)
  • Shipping Rates & Policy Guides (Europe)
See all 7 articles

Inventory Management

  • Why Are My Items Showing As "Pending” In My Inventory?
  • How To Grade Items
  • What Is A Listing Violation? 
  • How Can I Edit And Export My Entire Inventory At Once?
  • How Can I Manage My Inventory? 
  • How Do I Accept An Offer?
See all 12 articles

Help With An Existing Order

  • How Do I Refund An Order?
  • Cancellation Vs Refund: What’s The Difference?
  • Why Can’t I Find My Order?
  • I Just Received My First Order! Now, What Do I Do?
  • How Can I Update The Status Of An Order?
  • How Can I Remove An Item From An Order Page?
See all 12 articles
App

General

  • Discogs App FAQ

iOS

  • Friends Feature On The iOS App
  • Apple Music On The iOS App
  • How To Search In The Database When Using The Discogs iOS App
  • How To Add To Your Collection On iOS
  • How To Use The Collection Feature On iOS
  • Add To Wantlist & Use The Wantlist Feature On iOS
See all 8 articles

Android

  • Friends Feature On The Android App
  • Apple Music On The Android App
  • How To Search In The Database When Using The Discogs Android App
  • How To Add To Your Collection On Android
  • How To Use The Collection Feature On Android
  • Add To Wantlist & Use The Wantlist Feature On Android
See all 10 articles
Database & Contributing

Starting Out: Guides for New Users

  • Quick Start Guide For New Contributors
  • How To Add A Unique Version To A Master Release
  • Overview Of How Discogs Is Built
  • Tips For Faster & Easier Submissions
  • How To Browse & Search In The Database
  • How To Find Information On A Vinyl Record
See all 11 articles

FAQs about Submitting and Editing

  • How Can I Get Removed From The CIP?
  • Discogs Database Protection Policy
  • How To Copy A Release To Draft
  • FAQ For Artists And Labels
  • Database FAQ
  • What Do I Write In The Submission Notes Field?

Full Submission Guidelines

  • Overview Of Submission Guidelines For Releases
  • CSV_To_Draft
  • Community Guidelines
  • Database Guidelines 1. General Rules
  • Database Guidelines 2. Artist
  • Database Guidelines 3. Title
See all 24 articles

Glossary

  • Database Glossary

FAQs & Guidelines for Comments & Reviews

  • How To Post A Review Or Comment
Policy

Finance & Taxes

  • What Can I Do About A Double VAT Charge?
  • EU & UK Tax Information
  • Discogs & VAT
  • How Can I Get A Detailed Overview Of My Transaction History?
  • Norway VAT Information
  • Why Do I See Sales Tax On My Order?
See all 9 articles

General

  • Why Are Some Items Blocked In The Discogs Marketplace?
  • Terms of Service
  • Community Guidelines
  • EU Digital Services Act Statement
  • Support Cookie List
  • Accessibility Statement
See all 16 articles

Marketplace

  • Sales & Transaction Policy
  • Offensive Marketplace Item Guide
  • Platinum Seller Program - Terms Of Service
  • Shipping Labels Terms of Service for Discogs.com

Database

  • Information For Artists And Labels
  • Intellectual Property Policy
  • How Do I Report Copyright Infringement?

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