How To Manage Your Purchase Using The iOS App

Viewing your Purchase Details

Navigate to you profile and tap on the "Purchases >" section. Tap on your purchase payment.

On the Purchase Details, you can remove from Wantlist and Add to your Collection. 

Once the payment is sent, the order status will automatically update to Payment Received. Later, the seller will update the status to Shipped.

The seller can also use an optional order status called “In Progress” before the shipment; this status means that the seller is preparing the order for the shipment. If you want to know more about the different order statuses, please, visit What Do The Different Order Statuses Mean?

Only when the payment has been cleared will the order status update to “Payment Received”. For more information, visit Why Does Discogs Show "Payment Pending" On My Order?

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Communicating with Sellers

If you'd like to contact the seller via the order page, you can do so through a designated message field.

If you have any questions about your purchase, shipping or other concerns, it’s best to let the seller know via the order page. You will simply need to type your request, tap on the blue button “Send Message”, and after doing so, your message will be visible for you and the seller:

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Having Trouble with a Seller?

If the seller of the order has not responded after 4 days of your last message or has not updated the status correspondently, please contact the Discogs customer care team. Tell them the Seller is Not Responding.

Help Center can be found at the bottom of the Profile page. 

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Leaving Feedback

Feedback is very important on Discogs! For this reason, we ask our users to leave feedback only once the order has been completed and any related questions or concerns resolved. 

Tap on the Send Feedback to leave feedback.

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Tap the button and select the type of feedback you want to leave (Positive, Neutral or Negative), write a small text that defines your experience with the seller (read here how to leave appropriate feedback) and tap on the Send Feedback button:

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The feedback will now show on the order page as well as on the seller's rating page.

                                                                                                                                               

Still have questions?

Submit a request.