How To Manage Your Purchase Using The iOS App

Have you successfully placed an order and are excited to get your new records as soon as possible? By following the below mentioned steps, this process will be quick and easy! Let us know if you still need help or if something is unclear.

Paying for your order

When an order has successfully been placed, the next step is to pay for your order. Please always remember that payment methods should be reviewed before placing an order, so you will know in advance which payment methods are available.

1) If you see or receive a notification that your order has been set to the Invoice Sent status, your order is ready to be paid. From here you will be able to proceed with your payment with Discogs Payments (credit card), PayPal or other payment methods, depending on what the seller offers. You can tap on each available option from your order page to proceed to payment.

2) Once the payment is sent, the order status will automatically update to Payment Pending. Later, the seller will update the status to Payment Received and/or Shipped.

Communicating with the seller

If you'd like to contact the seller via the order page, you can do so through a designated message field.

If you have any questions about your purchase, shipping or other concerns, it’s best to let the seller know via the order page. You will simply need to type your request, tap on the blue button “Send Message”, and after doing so, your message will be visible for you and the seller:

If the seller of the order has not responded after 4 days of your last message or has not updated the status correspondently, please use the Seller Not Responding? feature under the text box so the seller is notified about this:

Below your order details, you will find our help documents in case you have other doubts, a link to contact Discogs Support if you need to report a problem with the order or the App, and the option to view the purchase via Discogs.com.

Leaving feedback

Feedback is very important on Discogs! For this reason, we ask our users to leave feedback only once the order has been completed and any related questions or concerns resolved. 

If the order is eligible to leave feedback you will see a blue icon called "Leave feedback" under the seller's username, above the message box:

Tap the button and select the type of feedback you want to leave (Positive, Neutral or Negative), then tap Next Step, write a small text that defines your experience with the seller (read here how to leave appropriate feedback) and tap on the green button, Send Feedback:

The feedback will now show on the order page as well as on the seller's rating page.

From here, you also have the option to remove from Wantlist and Add to Collection after leaving feedback on a purchase - go for it!

                                                                                                                                               

Still have questions? Submit a request.

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