We like successful orders as much as you do! For this reason, we put together some guidelines and tips for sellers, both new and experienced ones.
Communication best practices
Buyers feel more confident in their purchase if they receive communication promptly. Contacting the buyer or issuing an invoice within 24 hours of the new order being placed would be ideal. If that is not possible, please make sure to update the order within 4 days.
Provide clear shipping and payment policies
If you wish to ship only to select regions (e.g., only to the U.S. or only Europe), you must set up your Shipping Policies to make this clear. Simply stating that you will not ship to specific regions, but not adjusting your policies, will not be supported by Discogs.
Use the Seller Terms field to state your shipping and billing practices clearly. For example, if you typically ship on a specific day of the week, it’s good to let your buyers know that.
Please find an example of basic Seller Terms here:
Include a return policy
Letting your buyers know whether you do accept returns, and what the conditions are for a return (e.g., incorrect item received, item damaged or otherwise not-as-advertised), is vital for making sure your buyers are happy with their transaction from start to finish. Please note that some jurisdictions require sellers to accept returns, pay for return shipping, and/or pay refunds. Check with your local laws and regulations to confirm your responsibilities.
Await payment before shipping
Receiving a payment completed notification from Discogs is only the first step. Please always check the communication received from your payment provider. For example, e-checks can take up to 6 business days to clear and for the money to appear in the recipient’s PayPal account or to be canceled because of the buyer’s insufficient funds. Sellers should wait to have the confirmation that the e-check has been “Completed” or “Cancelled” before shipping the order. If the payment status indicates “Cancelled”, please contact our support service to have the order status reverted before your buyer can send a new payment.
Update order status to Shipped
It's important to let the buyer know when you've shipped their purchase. You can do so by setting the order status to Shipped at the top of the order page.
If the order didn't work out for any reason, you can issue a refund. For more information, please review our document How Do I Refund An Order?